Job Type: Permanent - Full Time

Location: Coolum Beach

Job Category: Operations

Join Sundale as a Community Manager!

Coolum | Full-Time | Make a Real Impact Every Day A retirement village is more than a collection of homes. It is a community where people should feel welcomed, connected and confident that support is available when they need it.

From helping a new resident settle into village life to creating opportunities for connection and supporting residents and their families as their needs change, our Community Manager plays an important role throughout the resident journey.

With more than 60 years of service across aged care, community care, retirement communities and affordable housing, Sundale is committed to empowering Queenslanders to live their best lives, and that includes our team members.

We’re seeking an experienced and community-minded leader to join our Coolum retirement living community, bringing people together, building trusted relationships and creating a vibrant and supportive experience for our residents.

Why Sundale?

At Sundale, We Live By Our Values

- Care – Creating quality and meaningful experiences for everyone in the Sundale community

- Connection – Listening and responding to the needs of others

- Creativity – Finding better, innovative ways to do things and be part of our community

We offer a supportive, people-first workplace where your contribution truly matters.

About The Role

We are looking for a dedicated Community Manager to join our team in Coolum.

As Community Manager, you’ll be a familiar and approachable presence within the village, building genuine relationships with residents and their families and helping create a community where people feel supported, included and at home.

You will lead resident engagement, community development, communication and customer experience while supporting effective village operations and compliance. Working closely with teams across Sundale, you will help deliver a coordinated, person-centred experience throughout each resident’s journey.

You’ll be there for the important moments, whether that is welcoming someone into their new home, supporting a resident-led initiative, resolving a concern or helping a resident and their family navigate the next stage of their journey.

What You’ll Do

- Act as the primary point of contact for residents and their families,



building trusted relationships through regular engagement and visibility within the village

- Create a welcoming and inclusive environment that encourages residents to connect, participate and contribute to village life

- Coordinate community activities, resident events, wellbeing initiatives and engagement programs

- Support recent residents through their orientation and transition into the community

- Manage resident enquiries, concerns and complaints professionally and promptly

- Coordinate resident meetings and support village committees

- Oversee newsletters, notices and other resident communications

- Work collaboratively with key internal teams to identify changing resident needs and facilitate appropriate referrals

- Support residents and families through significant transitions, including accessing additional services or moving into residential aged care

- Support prospective resident enquiries, village tours, resident entry and exit processes and occupancy outcomes

- Build relationships with local community groups, volunteers and service providers

- Maintain accurate village records and support compliance, audits, emergency planning and risk management activities

- Assist with budget planning and monitoring for community activities

- Contribute to village improvement initiatives, continuous improvement and organisational projects

Required Qualifications or Certificates

- A minimum of five years’ experience in retirement village management or a comparable leadership role

- Experience within retirement living, aged care, community development, hospitality, customer service or property management

- Sound knowledge of the Retirement Villages Act, associated legislation, retirement living guidelines and relevant statutory requirements

- Solid stakeholder engagement, relationship management, communication and conflict resolution skills

- Demonstrated ability to manage competing priorities and multiple stakeholders within a complex service environment

- Strong organisational, administrative and recordkeeping skills





- Demonstrated experience creating and maintaining vibrant, connected communities

- Ability to obtain a National Police Check

- Willing to complete a Pre-employment medical assessment

- Current Driver’s Licence

- Not-for-profit sector experience will be highly regarded

Sundale Values Its Team Members and Provides a Comprehensive Range of Benefits:

- Competitive Salary

- Additional 0.5% superannuation: Above the Superannuation Guarantee

- Salary Packaging: Up to $15,900 tax-free + $2,650 for meals and entertainment

- Generous Leave Entitlements: 5 weeks annual leave for full-time employees, prorated for part-time

- Paid Parental Leave: 6 weeks for eligible full-time and prorated part-time team members

- Exclusive Perks: Discounts, financial tips and wellbeing resources via our Flare platform, including savings at 500+ major Australian brands across 9,000+ locations to help reduce everyday costs

- Access to Car Salary Packaging: Offering significant tax and running-cost savings

- Private Health Discounts

- EAP Support: We’re here for you! Access to confidential support services

- Referral Bonus: Score up to $300 for every successful referral!

- Uniforms provided

- Make a Real Difference Every Day

The difference you make may be seen in a new resident who quickly feels at home, a community event that brings neighbours together or a family that feels supported during an important transition.

Through your leadership, residents will have opportunities to remain connected, involved and independent, while knowing there is a trusted person available to listen, respond and coordinate support.

If you value purpose, teamwork and creating communities where people can live their best lives, we’d love to hear from you.

Apply Now

Submit your application today or visit our careers page https://www.sundale.org.au/careers-volunteering for more information about working with Sundale.

We review applications as they are received, so apply early to avoid missing out.

We Embrace Diversity

Sundale welcomes applicants from Aboriginal and Torres Strait Islander peoples, people with disabilities, culturally and linguistically diverse backgrounds, LGBTQIA+ individuals, and people of all ages.

We acknowledge the Traditional Custodians of the land and pay our respects to Elders past, present and emerging.

📌 Community Manager (Sunshine Coast)
🏢 Sundale
📍 Sunshine Coast