Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Contact Centre Representative (Contract)

About the Role

We are seeking customer-focused and resilient Contact Centre Representatives to support a large-scale financial services migration program. This is an exciting opportunity to be part of a high-volume customer support operation, assisting customers through a significant transition period.

Successful candidates will handle inbound customer enquiries, provide accurate information, and deliver exceptional customer experiences while maintaining compliance with organisational and regulatory requirements.

Key Responsibilities

- Manage inbound customer calls in a professional and efficient manner.
- Provide accurate information and assistance to customers regarding products,



services, and account enquiries.
- Resolve customer issues and escalate complex matters when required.
- Maintain detailed and accurate records of all customer interactions.
- Meet service level agreements (SLAs), quality standards, and performance targets.
- Demonstrate empathy and professionalism when dealing with customer concerns.
- Adhere to all compliance, risk, and privacy requirements.

Required Skills & Experience

- Previous Contact Centre or Customer Service experience.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, high-volume workplace.
- Strong problem-solving skills and attention to detail.
- Comfortable using multiple systems and applications simultaneously.
- Customer-focused mindset with a commitment to delivering excellent service.

Preferred Experience

- Previous experience in Banking, Financial Services, Insurance, or related industries.
- Experience handling high-volume inbound call environments.
- Familiarity with customer onboarding, account servicing or financial programs.

Who Should Apply?

We welcome applications from

- Experienced Contact Centre professionals.
- University students seeking practical industry experience.
- Recent graduates.
- Individuals seeking casual or short-term contract opportunities.
- Former financial services or customer service professionals returning to the workforce.

Location: Australia (Remote/Hybrid - Flexible Location)

Employment Type:



Fixed-Term Contract (6 Months)

Start Date: January 2027 (Expected)

Why join Genpact?

- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000 bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Pay: $53,000.00 – $56,000.00 per year

Application Question(s)

- Where are you located?

Work Authorisation:
- Australia (Required)

Work Location: Remote

📌 Contact Centre Advisor (Australia)
🏢 Genpact Australia
📍 Australia