What you’ll love about the role:

As the first point of contact you will actively contribute to a positive customer experience to our NTI team, whilst providing administration and coordination support to the People & Capability function. Based from our spectacular offices at Brisbane Quarter (300 George St), you will be an integral part of our People & Capability team (along with our other Coodinators/Receptionists).

Key responsibilities include:

- Be a first point of call for our team members who have enquiries
- Work in a team of coordinators/receptionists to cover the reception function when needed
- Support our people operations with employment documentation creation, recruitment support, and onboard and off boarding tasks
- Use your fun and creative side to help organise our social events (fun runs, trivia events, our weekly Friday afternoon drinks, Christmas/Easter activities etc).
- Varied administration tasks (both regular and ad-hoc) using Microsoft Office, particularly Word and Excel
- Being an integral part of our wider people and capability team to support our team at NTI

Are you the person we are looking for?

- Experience in administration or customer service excellence




- Exceptional communication skills, with an articulate, friendly and professional phone manner
- A positive attitude and proactive, solutions-focused approach
- Resilient, with the ability to handle difficult calls politely and confidently
- Strong attention to detail with the ability to maintain confidentiality
- A fun and creative side to support our highly engaged workforce!

Why you’ll love NTI! NTI is a market leader in the specialist insurance industry, boasting over 50 years’ experience, and backed by two of Australia’s largest insurers (CGU and Vero). With consistently high Engagement Scores we are a recognised Best Employer and offer a wide range of advantages including:

- Annual KPI driven incentive program with a potential of up to 15% of your annual package
- Up to 50% discount on a large range of personal insurance products
- Access to discounts on over 350 retailers across Australia
- Additional leave and superannuation to reward tenure
- Being part of a great team, where no two days are the same and we make sure we have fun along the way.

📌 Coordinator / Receptionist (Brisbane)
🏢 NTI
📍 Brisbane