Job Description

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Full-time Permanent Associate

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Posted 25 Sep 2026

Description Our Brand n

Established in 1938, Oroton has evolved over the decades to be a modern lifestyle brand, synonymous with craftsmanship, accessible luxury and a unique Australian sense of beauty. We are inspired by our purpose of creating accessible modern luxury for real life and sharing it with the world.

The Role n

As an IT Service Desk Analyst , you will provide first and second-level technical support across Head Office and Retail outlets, ensuring incidents affecting business-critical and revenue-generating systems are resolved within defined SLAs using the ITIL framework. This role supports a broad range of retail and corporate technologies including the NewStore POS platform, Adyen payment terminals, Givex gift card systems , desktops, Microsoft 365, Active Directory, device management platforms and server infrastructure. You'll play a key role in maintaining system uptime, supporting store operations, strengthening security, and ensuring a seamless technology experience across the business. Strong collaboration with internal stakeholders, stores and external vendors is essential to enhancing service delivery and supporting Oroton's technology goals.

Key responsibilities include: n

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- Provide 1st and 2nd level support to Head Office and Retail users, ensuring timely resolution of issues within SLA using the ITIL framework.
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- Log and manage all incidents and service requests through the JIRA ticketing system.
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- Support and troubleshoot the NewStore POS platform, Adyen payment terminals, Givex gift card systems, desktops, Microsoft 365, and communication platforms.
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- Assist in maintaining server uptime (+99%) across multiple applications.
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- Manage onboarding and offboarding processes, including hardware and account setup.
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- Administer and monitor the Meraki network and other system monitoring tools.
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- Provide support for Active Directory, email, file storage, and office IT systems.
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- Maintain and support Windows PCs, Macs, laptops, mobile devices, and endpoint management platforms.
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- Ensure system and data security via patch management, antivirus, firewalls, backups, and network tools.
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- Troubleshoot applications and assist in creating and maintaining SOE images for deployment.
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- Support store technology initiatives including new store openings, relocations, refits, and major trading periods.
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- Liaise with external technology partners including Microsoft, telecommunications providers, and retail technology vendors to resolve issues and improve service delivery.
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Our ideal candidate will have: n

The ideal candidate for this role will have a passion for achieving results and a strong desire to empower others to reach their goals through the effective use of technology.

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- 1-2+ years helpdesk technician experience, ideally within a retail, hospitality or multi-site environment.
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- Experience supporting POS and payment systems within a retail environment is highly regarded.
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- Experience supporting or exposure to NewStore, Adyen and/or Givex platforms will be highly regarded
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- Experience supporting Windows and Mac operating systems.
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- Experience administering Windows Servers and Hyper-V.
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- Experience in Office 365 and MS Office applications.
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- Exposure to Active Directory and LAN networks.
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- Exposure to device management platforms such as Microsoft Intune, NinjaOne or Jamf is highly regarded
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- Tech savvy with knowledge of the workings of desktop computers and their connectivity.
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- Windows desktop SOE build and Mac desktop experience.
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- Ability to autonomously triage, resolve 1st level faults and escalations.
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- Excellent communication skills, professional, enthusiastic and can-do attitude.
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- Understanding of cybersecurity best practices and system security principles.
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- Understanding of retail trading environments and the importance of maintaining system uptime during peak trading periods is advantageous.
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- BSc/BA in IT, Computer Science or relevant field.
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- Availability and flexibility to be scheduled for on-call rosters and after-hours escalations.
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Perks and Culture n

In joining Oroton, you will be joining a group of talented, fun and supportive individuals who are all committed to their craft and to the enduring success of this Australian iconic brand.

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- Flexible working options for a hybrid approach to work
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- Learning & development opportunities, with internal promotions a priority
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- Generous product discounts and lifestyle perks (fitness membership discounts, salary packaging options + more!)
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- Access to our Employee Assistance Program and well-being initiatives
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Only applicants with working rights in Australia will be considered for this opportunity.

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📌 IT Service Desk Analyst (New South Wales)
🏢 Rgit Australia
📍 New South Wales