This is not a standard Fitness job, this is not a front desk role and this is not for average candidates.

SANAMethod Cheltenham is opening soon and we're looking for a Customer Care Manager to help launch, grow and lead our customer experience in one of Australia's most creative health concepts.

If you’re a high-performing Personal Trainer, Nutrition Coach, or Health Professional who:

Is tired of early mornings and late nights.

- Wants to do meaningful, life-changing work. Loves people but also understands business and sales.
- Wants a long-term career pathway in a fast-growing national brand.

This could be your next big move!

Position Summary:

As the Customer Care Manager at SANAMethod, you will play a crucial role in our team, acting as the face of the business and the keystone of our customer experience.

Your primary responsibilities include bringing in new business via membership sales as well as supporting our existing members on their weight loss journey via Nutrition and Lifestyle Coaching.

This role requires a ‘people person’ who can remember names and faces, bring a positive attitude into work each day and is passionate about tailoring the experience for our members.

About SANAMethod:

SANAMethod is a new category in health, blending General Practice, Evidence-based Nutrition and Lifestyle Coaching and structured fitness support to create a program that delivers real, lasting health outcomes, not quick fixes.

SANAMethod is currently expanding nationally with Cheltenham planned as one of our flagship locations - be part of something big!

About the role:

As Customer Care Manager, you will be the heartbeat of the studio, being the face and glue of the business and working closely with the ownership group.





Key Responsibilities:

You will be the recognisable face and the ‘glue’ of the business and will:

- Bring in new clients to the business via new member Sales and onboard them into the SANAMethod program.
- Provide regular Nutrition and Lifestyle coaching to members.
- Field member enquiries as well as general enquiries about SANAMethod from prospective clients.
- Work with our fitness and medical team to deliver an exceptional, premium experience for our members and clients.
- Monitor member engagement with the program, follow our processes to determine when a member is no longer engaged and work with them to get them ‘back on track’.
- Develop and grow the business, supported by our world-class team at SANAMethod HQ.

This is a dynamic, people facing role where your impact will be felt every day.

Key Skills and Qualifications:

- Experience in a Nutrition or Fitness role, with a solid understanding of Nutrition principles and the conditions needed to improve health outcomes and lose weight.
- Excellent presentation, punctuality and reliability.
- Excellent communication and interpersonal skills.
- Empathy and a positive and encouraging attitude - we support our clients but we don't coddle them.
- Sales experience is desired but not required - what is required is the willingness to make sales,



complete our sales training and continually develop your sales skills.

Working Environment: This role is in our Cheltenham location, working in a combined Office and Gym setting.

Who we're looking for:

This role is ideal for someone from a fitness, personal training or nutrition coaching background who wants more.

You are

- Warm, empathetic and genuinely people-focused.
- Calm under pressure and confident in conversation.
- Sales-capable without being "Salesy".
- Driven by both Client outcomes and business results.
- Obsessed with delivering a world-class experience.
- Comfortable taking ownership and responsibility.

If you love helping people change their lives and you understand that great care and a great business go hand in hand then you'll thrive here. This role is not for you if:

- You want a quiet admin or desk-based job.
- You avoid Sales conversations.
- You're looking for something short-term.
- You prefer being told exactly what to do rather than owning outcomes.

What's on offer:

- $80,000 base salary plus incentives and performance bonuses.
- Full-time, stable hours (no early mornings or late nights).
- Uniform and full training provided.
- Be part of a national brand at the ground level with clear career progression as SANAMethod expands.

Why this opportunity is special:

- Be part of something from day one and launch a brand-new studio as a flagship location for a national brand.
- Shape systems, culture and client experience.
- Move beyond training sessions into real health transformation.
- Pathways into leadership with a national brand with future multi-site roles (conditional on performance).

📌 Customer Care Manager - SANAMethod Cheltenham
🏢 Sanamethod
📍 Cheltenham