About Us

Pilatus Aircraft Australia (PilAUS) is a subsidiary of the Swiss-based Pilatus Aircraft Ltd, renowned for its innovative aircraft design, manufacturing, and maintenance. With a commitment to excellence, safety, and reliability, we provide specialised aircraft solutions, maintenance and after sales support to our Business Aviation customers.

The Opportunity:

The Customer & Sales Support Associate is the first point of contact for customers, visitors, and business partner interactions with Pilatus. The role creates a professional and welcoming experience that aligns to the global Pilatus brand. The role also supports the broader sales and marketing team responsible for customer data management, Salesforce administration, and sales and marketing coordination.

Responsibilities:

Front office customer interaction

- Manage the reception area, including telephone enquiries, visitor reception, customer interactions and general administrative support.
- Provide support for visitors and customers within reception and departure lounge areas, including refreshments and other reasonable requests.
- Coordinate the daily distribution of mail, couriers, packages and related administrative records.
- Monitor reception and visitor areas to ensure facilities, information and amenities are presented to a high standard that reflects the Pilatus brand and corporate standards

Sales and Marketing support

- Provide administrative and coordination support to the Director Sales and Director Marketing in the delivery of sales and marketing activities.
- Maintain the integrity and accuracy of customer data within Salesforce, including account, contact, lead and opportunity records. Support Salesforce administration activities, including data imports, exports,



user access management and data quality initiatives.
- Assist with calendar management, meeting coordination, travel arrangements and appointment scheduling for sales and marketing personnel as required. Coordinate catering and logistics for sales and marketing meetings, customer training activities, customer visits, and Sales events conducted in Adelaide.
- Coordinate physical and electronic communications, including customer and supplier mail-outs, publications, marketing materials, promotional collateral to customers, suppliers, and other stakeholders.

Job Requirements

- This opportunity would suit a motivated individual who is studying or has recently completed Business or Marketing studies, or someone with experience in a customer-facing role who has developed strong skills in administration, sales support, customer service and marketing activities.

Skills & Experience

- Experience in customer service, reception, administration or office support roles.
- Proficiency in Microsoft Office applications and CRM systems (Salesforce experience desirable).
- Strong administrative and organisational skills, including record management, data accuracy, and coordinating meetings, travel and events.
- A customer-focused approach with an understanding of office administration processes and service delivery.

Personal Attributes

- Highly organised, proactive and reliable, with the ability to manage competing priorities and meet deadlines.
- Professional, adaptable and detail-oriented, with a solid commitment to accuracy and follow-through.
- Excellent communication and interpersonal skills, with the ability to build positive relationships and represent the Pilatus brand professionally.
- A collaborative team player who demonstrates sound judgement, problem-solving skills and a focus on continuous improvement.

📌 Customer & Sales Support Associate (Adelaide Airport)
🏢 Pilatus Aircraft Australia
📍 Adelaide Airport