Agency NT Police Force Work unit Screening Assessment for Employment NT

Job title Customer Service Officer Designation Administrative Officer 3

Job type Full Time Duration Fixed up to 6 months

Salary $70,839 - $76,115 Location Darwin

Position number 16260070 RTF 357704 Closing 11/10/2026

Contact officer Ruth Harvey, Acting Manager Employment Screening on 08 8922 1379 or [email protected]

About the agency https://pfes.nt.gov.au/police

Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=357704

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY

QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the

OCPE website.

Primary objective

Under the direction of the Customer Service Manager, provide a high level of administrative and customer service excellence as the primary contact point to individuals enquiring about the Working with Children Check (Ochre Cards), National Police Check (NPC), the

National Disability Insurance Scheme (NDIS) and other enquiries.





Context statement The position is responsible for processing a high volume of applications and requests for sensitive and confidential information through front line, online and telephone customer service avenues. The suitable applicant will have a high level of customer service experience,

strong aptitude for data input and proficient use of data base systems and programs.

Key duties and responsibilities

1. Be the primary point of contact for all customers through front line, online and telephone customer service avenues.
2. Investigate and resolve application problems with appropriate communication to the customer, colleagues, and senior leadership staff

as required.
1. Use of Police information management systems, including the use of the LiveScan Fingerprint system and the creation of Ochre Cards.
2. Data entry and customer interactions regarding the application of Ochre Cards, NPCs, the National Disability Insurance Scheme and

other enquiries.
1. Utilisation of banking and transactional services for customers in person, online and via telephone services.
2. Deliver a continuously high standard of customer service to meet the needs of all internal and external clients and provide





administrative support to the assessment services function of PROTECTED NT.
1. Contribute to the development and maintenance of documented procedures to provide consistent and quality services to SAFE NT

clients.

Selection criteria

Essential

1. Proven well-developed customer service skills including strong written and oral communication skills as well as experience in dealing

with customers and clients from diverse cultural backgrounds, face to face and over the phone.
1. Demonstrated self-motivation, time management and organisational skills, with ability to perform multiple tasks simultaneously,

prioritise tasks and work to meet performance measures and set deadlines.
1. Demonstrated experience and proficiency with a high level of accuracy in data entry and providing administrative support, with

experience in preparing routine business correspondence, and proven skills in the effective use of office equipment, computers and a range of software applications.
1. Demonstrated ability to use initiative, problem solve within delegation and maintain a high degree of confidentiality, discretion and

integrity.
1. Ability to perform as an effective team member and participate in a learning environment where there is a continual need to train to

embrace process efficiencies as well as the ability to work with limited supervision. Further information The successful applicant must have no significant criminal history record confirmed by a Police criminal history and intelligence check.

📌 Customer Service Officer (Darwin)
🏢 NT Police Force
📍 Darwin