About the role

We are looking for an experienced, organised and reliable Customer Service person to join our team.

Key responsibilities

- Manage customer orders through our online ordering portal

- Provide excellent customer service via phone, email and online enquiries

- Coordinate and organise deliveries, including hospital contracts

- Liaise with customers and delivery drivers to ensure orders are delivered on time

- Assist with end-of-month stock-takes and inventory reconciliation

- Enter, update and analyse information using Excel and Spreadsheet

- Prepare basic reports and assist with stock and order reporting

- Identify discrepancies between stock records and physical stock and help resolve them

About you

- Previous customer service/order processing experience

- Good Excel and spreadsheet skills

- Strong organisational and time management skills

- Excellent attention to detail and accuracy

- Reliable, skilled and able to work independently

- Experience with hospital contracts, logistics or stock control is highly regarded

📌 Customer Service & Online Orders Coordinator (North Sydney)
🏢 Nipro Australia
📍 North Sydney