Company Description Elcon Cables is one of Australia’s largest privately owned cable distribution companies, with over 25 years of continuous operation. The company supplies high-quality Australian-made cables as well as premium products sourced from overseas.

Elcon

Cables also manufactures custom cable assemblies for some of Australia’s leading companies, offering tailored solutions to meet diverse customer needs. With branches in major locations across Australia and extensive stock levels in each, the company provides reliable, nationwide service to the local market.

Role Description The Customer Service Specialist is a full-time, in office role based in the Greater Brisbane Area. This position is responsible for responding to customer inquiries via phone, email, and in person, ensuring timely and accurate information about products, orders, and deliveries. Day-to-day tasks include processing orders, updating customer records, coordinating with warehouse and sales teams, and resolving issues to maintain a high level of customer satisfaction.

The role also involves monitoring service performance, following up on customer feedback, and supporting continuous improvement in the customer experience.



The successful candidate will represent Elcon Cables professionally and help sustain strong relationships with both new and existing customers.

Qualifications

- Strong Customer Service and Customer Support skills, with the ability to handle inquiries and issues effectively.
- Experience focused on Customer Satisfaction and Customer Experience, ensuring positive outcomes and repeat business.
- Excellent Phone Etiquette and communication skills, with clear, respectful, and professional interaction styles.
- Attention to detail in order processing, data entry, and documentation, with solid organizational and time-management abilities.
- Ability to work collaboratively with sales, warehouse, and operations teams in a fast-paced environment.
- Proficiency with customer service software, CRM systems, and basic office applications (e.g., email, spreadsheets).
- Previous experience in a customer-facing role, ideally in distribution, manufacturing, or a related industry.
- Relevant vocational training or a certificate in customer service, business, or a related field is beneficial.

📌 Customer Service Specialist (Brisbane City)
🏢 Elcon Cables
📍 Brisbane City