At Star Aviation, we’re big enough to manage, but small enough to care. With us, you’ll experience the scale of working with Australia’s leading airlines, while still being part of a business that treats you like an individual.

Our values are at the heart of everything we do, and we’re excited to welcome people who share them. When we work with those who live our values every day, we strengthen and protect the great culture that defines Star Aviation, ensuring it continues to deliver exceptional results for our people, our partners, and our passengers.

About the Roles

We’re looking for Customer Service Officers and Passenger Service Officers to join our Sydney Airport team!

In this role, you’ll be one of the welcoming faces of Star Aviation and our airline partners, helping passengers navigate their airport journey safely, smoothly and with care.

No two days at the airport are the same. Depending on your role, you could be welcoming passengers at check-in, assisting at the boarding gate, helping reunite customers with missing baggage, or providing hands-on support to passengers who need a little extra assistance throughout their journey.

You’ll work in a fast-paced, team environment where energy, communication and teamwork are important - but so is taking the time to make every passenger feel welcomed, supported and cared for.

You’ll bring a positive attitude, plenty of energy and a caring approach,



with the ability to remain calm and helpful when things don’t go to plan. Whether you’re helping someone navigate the airport for the first time or supporting a passenger who needs additional assistance, you’ll have the opportunity to make a genuine difference to their journey.

Skills and Experience

- Previous experience in customer service, hospitality, retail, tourism or aviation.
- A genuine passion for people and delivering exceptional customer service, with a warm and caring approach.
- A positive, high-energy attitude with strong communication skills and the ability to remain calm under pressure.
- A versatile, team-focused approach, with the ability to work in a fast-paced 24/7 airport environment.
- Ability to obtain and hold a valid Aviation Security Identification Card (ASIC)

Important Availability & Shift Requirements

Candidates must be available to work across a 7-day rotating roster and must have reliable transport arrangements to and from the airport, particularly for early morning and late-night shifts when public transport may not be available.

This position requires flexibility to work across early mornings, day, evening shifts, weekends and public holidays.

For Customer Service Officer positions, shifts can:

- Start as early as 2:45am
- Finish as late as 12:00am (midnight)

For Passenger Service Officer (PSO) positions, shifts can:

- Start as early as 5:00am
- Finish as late as 12:00am (midnight)

📌 Customer Services - Sydney Airport
🏢 Star Aviation Services
📍 Sydney