Are you our new Senior Customer Success Manager, Australia?

AudienceProject is looking for a Senior Customer Success Manager, Australia, based in Sydney, to support our newly established Australian business and our continued international growth.

Are you an experienced customer success professional who knows the Australian media and advertising industry from the inside? And are you motivated by helping advertisers, agencies, and media owners turn audience measurement into decisions they can act on? Then, we have an opportunity for a career in a fast-growing scale-up with 100+ employees that collaborates directly with companies such as Heineken, L'Oreal, LVMH, Omnicom Media, Publicis Media, WPP Media, Amazon, Google, Netflix, Foxtel Media, RTL and Warner Bros.

Discovery.

AudienceProject is a leader in independent cross-media measurement, enabling advertisers, media owners and the industry to trust, prove and improve advertising outcomes through a scalable SaaS platform.

Our platform provides advertisers with a unified view of campaign performance, enabling confident omnichannel investment decisions, while providing media owners with comparable, third-party validation to demonstrate the value of their inventory.

We have recently announced our entry into Australia through a collaboration with the Video Futures Collective (VFC), which will become our launch customer in the market. Together, we are introducing Australia's first independent cross-media audience measurement solution, expected to go live across participating VFC members from early 2027.

As part of this expansion, we are now looking for a motivated Senior Customer Success Manager to join our Customer Success team and make sure our Australian customers get lasting value from the platform from day one.

Joining AudienceProject will give you a front-row seat in the rapidly evolving advertising industry and an opportunity to work within a respected business, delivering insights about audiences across the world's largest media channels to top-tier clients.

What you will do

Reporting to our Head of Customer Success, you will own the success of our Australian customers, from first onboarding through to renewal and growth. This is a senior, hands-on role for someone who is equally comfortable running a strategic business review with a client leadership team and sitting with an analyst to work through a campaign result.

You will be the first dedicated Customer Success hire in the market,



working alongside our incoming Managing Director, Australia, and collaborating daily with Solutions, Product, Data Science and Customer Success colleagues across our other markets.

Your key responsibilities will include:

- Own implementation and onboarding for new Australian customers, including VFC members joining the platform from early 2027
- Build and maintain trusted relationships with advertisers, agencies and media owners, from day-to-day platform users to senior decision-makers
- Deliver strategic business reviews that connect platform usage and measurement results to the customer's commercial priorities
- Analyse campaign data and help customers tell a clear story with it, translating measurement outputs into decisions they can act on
- Organise and lead customer workshops and training to drive platform adoption and confident everyday use
- Become a product expert and use customer behaviour and platform usage to create insight-led adoption plans
- Identify growth opportunities within existing accounts and hand them over to, or pursue them with, the commercial team
- Own retention and renewal for your portfolio, spotting risk early and acting on it
- Manage customer escalations and see them through to resolution
- Be the voice of the Australian customer internally, bringing market needs and product feedback into our global roadmap discussions
- Help build the Customer Success ways of working for a new market, adapting our global playbook to Australian conditions

Who you are

We are looking for an empathetic and curious customer success professional who combines a genuine love of data with the commercial instinct to know where it creates value. You are comfortable being the local face of a global company in a market we are only just entering, where not every answer is predefined.

You bring

- At least 5 years of experience in customer success, account management, client solutions or another senior customer-facing role
- A background in digital media, media agencies, media owners, audience measurement, market research or ad tech
- A strong understanding of how advertisers,



agencies and media owners use measurement and insights to inform business and investment decisions
- Knowledge of the Australian advertising and media ecosystem, and ideally a relevant network within it
- Genuine comfort with data, and the ability to turn campaign results into a clear narrative for a customer
- Experience driving platform adoption, retention and renewal with enterprise customers
- Strong presentation and communication skills, with the confidence to engage both senior stakeholders and technical or analytical users
- Excellent relationship-building skills, internally and externally
- Strong problem-solving skills and the drive to ensure productivity, efficiency and follow-through
- Openness to feedback and a real interest in your own development
- A proactive mindset and the ability to operate successfully in a quick-paced, dynamic and international scale-up environment
- A university degree or similar level of academic achievement

Most importantly, you combine brains, heart and guts: the analytical ability to understand what the data is telling a customer, the empathy to build trusted relationships, and the guts to ask questions and raise issues internally when something needs to change.

What we offer A unique career opportunity in a fast-growing scale-up full of curious, intelligent and creative people where you can grow as we grow our company.

You will also have the opportunity to shape how AudienceProject serves its customers in a brand new market, at an important moment for the Australian media industry.

- Competitive salary package
- Home internet paid
- Central Sydney office
- Hybrid work model
- International environment
- Friendly, supportive and helpful colleagues
- Innovative and market-leading products and services
- Exposure to a lot of data handling
- Commercially and analytically challenging work
- Working directly with some of the most modern and successful companies of our time
- Mentorship from thought leaders in the industry

Send us your application

If you can see yourself in the above and want to help Australia's leading advertisers, agencies and media owners get value from independent cross-media measurement, we want to hear from you.

We invite candidates for interviews on an ongoing basis, so please don't hesitate to send your application.

The deadline for applications is 25 October 2026.

We look forward to receiving your application!

📌 Customer Success Manager (Sydney)
🏢 AudienceProject
📍 Sydney