At Interactive, we’re more than a tech company - we’re a fast-growing, forward-thinking team redefining how technology supports businesses.

We’re looking for an experienced Customer Success Manager to own relationships across a portfolio of Financial Services customers. You’ll be the trusted partner, driving satisfaction, retention and growth by ensuring customers consistently see value from their engagement with Interactive.

What you’ll do

- Build trusted relationships with stakeholders across business and technology functions.
- Act as the operational lead for all day-to-day customer interactions.
- Oversee service delivery, ensuring SLAs and KPIs are met.
- Develop and maintain customer success plans aligned to customer goals.
- Spot opportunities for renewal, growth and risk mitigation.

What you bring:




- 5+ years in customer success, service delivery or account management.
- Experience working with Financial Services customers.
- Robust communication and stakeholder management skills.
- Proven ability to manage complex enterprise relationships and influence outcomes.
- A collaborative, customer-first mindset.

Why Interactive? At Interactive, you’ll be part of a team that values growth, innovation and connection. Enjoy hybrid work flexibility, barista-made coffee in our offices, and access to a broad range of partner discounts and perks.

Join us and help shape the future of customer success in Financial Services.

📌 Customer Success Manager – Financial Services (Sydney)
🏢 Interactive
📍 Sydney