We are seeking an experienced customer service professional for a great opportunity with a leading Australian company in the FMCG and packaging space.

As a Customer Support Representative, you’ll play a vital role in maintaining high volume order entry and customer enquiries, fostering strong customer and internal relationships. Initially this role will be an ongoing temporary position, with the view to hopefully transition to a permanent role for the right person in 2027.

In the first few months, the focus is on supporting the team through its busy seasonal period. You will be:

- Managing a high volume of phone and email enquiries from clients and customers

- Processing orders accurately and on time, from order through to dispatch

- Keeping customer and order records accurate and up to date in NetSuite

Over time, the role will grow to include:

- Order management: Taking on more ownership of the order-to-dispatch process, working closely with Supply Chain, Warehouse and Freight to resolve issues quickly and keep orders moving.

- Customer escalations: Acting as a key point of contact for customers, Sales and Customer Service, and helping manage more complex enquiries and escalations through to resolution.

- Process compliance: Making sure SOPs are followed across the order-to-dispatch process, and contributing to their ongoing review and development.

- Collaboration: Building strong working relationships across Sales, Warehouse, Freight and Supply Chain to share knowledge and keep service delivery running smoothly.

- Compliance and records: Making sure customer records and communications meet privacy and cybersecurity requirements.





About the team

Reporting into the Sales & Operations Manager, you will be a part of a close-knit CS team based in Sydney (and interstate) supporting customer enquiries (both B2B and B2C) along with administrative support to the sales team.

This is a collaborative team, where everyone knows what they need to do, but work closely together to get the work done to a high standard. The team is highly experienced so you will have plenty of support and guidance as you learn the role during this busy period.

Who you are?

- Prior experience in sales support, customer service, order processing etc.

- Experience within the packaging space, or broader FMCG, manufacturing industries will be beneficial

- Relationship-focussed with a love of finding solutions to a customer's problem

- Strong attention to detail and accuracy in order processing and data entry

- Ability to multitask and prioritise effectively in a fast-paced environment

- Comfortable navigating various CRM's and ERP systems along with Microsoft Office Suite

Some extra details!

- Full-time Monday to Friday, in office (please note this role will be working through the Christmas period)

- Convenient location just minutes from Parramatta with parking available onsite

- Work with a fast-growing, Australian-owned, innovative and sustainable company

- Potential to move to a permanent role for the right candidate
- A team-oriented, supportive environment with a fantastic leader

If you are available ASAP and keen to dive into an ongoing role with the prospect to stay longterm, we would love to hear from you. Apply now!

📌 Customer Support Representative | Ongoing temp (opportunity to move permanent) (Parramatta)
🏢 ONA Recruitment
📍 Parramatta