The City’s Customer Experience business unit ensures that the City is adaptable to customer needs and creates seamless and accessible experiences that ensure our customers feel supported, connected and empowered. Customer Experience also leads the digital transformation at the City of Swan – driving system integration, enhancing efficiency and effectives, and allowing the City to communicate with its customers using modern, efficient and functional applications.

Reporting to the Manager Customer Experience, the Data Administration and Analytics Officer will be responsible for determining methods and organisational practices for quality data collection and reporting to ensure the City is meeting strategic objectives through informed decision making and implementation.

Key Accountabilities include but are not limited to:

- Provide support to Manager Customer Experience with creating reports and data extraction as required
- Collect and interpret relevant customer data to feed into budget process, corporate reporting, and business planning
- Provide weekly report to Manager Customer Experience on the accuracy of the customer database in line with corporate metrics
- Provide clear and specific reporting of customer data and trends back to the relevant members of the business
- Proactively identify patterns and trends related to customer data sets
- Work alongside teams within the business to establish business reporting and customer data needs
- Define, create, and implement data collection and analysis framework
- Develop standard organisational reporting template for sharing customer data.

The successful candidate will have the following:

- Experience in Local Government is essential
- Relevant tertiary qualifications such as bachelor’s degree in business, Data Science or Business Analytics or graduate diploma in related discipline is essential




- Significant experience in the area of data administration, analysis and reporting
- Knowledge and ability to use relevant technology systems and applications
- High level knowledge of understanding data administration functions
- Well-developing written and verbal communications skills, particularly report writing skills
- A satisfactory National Police Certificate is required.

About working with us:

The salary for this position will be from $87,442.94 - $103,792.55 per annum, depending on the skills and experience of the successful applicant.

You will also enjoy perks, including:

- Flexibility to balance work and life through supported work from home and a 19-day month
- Excellent leave entitlements, e.g. purchase additional leave, Local Government public holiday
- Generous superannuation contributions up to a total combined 17 per cent
- Comprehensive employee wellness program
- Generous study assistance (terms and conditions apply)
- Free parking options available
- Travelsmart allowance to support public transport use or cycling to work.

About the City The City of Swan covers 1,042 square kilometres, representing nearly 20 per cent of the Perth metropolitan area. It includes 42 suburbs from Bullsbrook to Bushmead, Ballajura to Gidgegannup, and it is among the fastest-growing regions in Western Australia. The City is home to the iconic Swan River and the internationally celebrated Swan Valley, founded in 1829.

It is a sought-after destination to live, work, and visit,



combining quality services and amenities with a beautiful natural setting.

The area also holds profound cultural importance for the Whadjuk Noongar people, reflecting more than 40,000 years of connection to the Derbal Yerrigan (Swan River). Today, the City is a dynamic and diverse community, where one in three residents was born overseas, and one in five speaks a language other than English at home.

Our purpose is to improve the quality of life for our community by delivering our vision of ‘one city, diverse people, culture and places’ through shared values of respect, excellence, accountability and leadership.

At the City of Swan, we are committed to recruiting and retaining the right people and creating a great place to work. We offer our employees real careers, real impact, and real rewards.

We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ+, with disability, a culturally and linguistically diverse background, and people of all ages.

For more information about this position, please contact Jay Ellis, Manager Customer Experience directly at [email protected].

For queries regarding the application process, please contact our friendly People Services team on (08) 9267 8558.

To apply, please submit a cover letter that outlines your qualifications and experience and why you would be a good fit for this role, and a resume via the link.

Closing date: Thursday 29 October 2026 at 11PM AWST The City of Swan reserves the right to commence shortlisting and interviews earlier than the closing date. The City also reserves the right to close the vacancy early; therefore, if you are interested in this position, please submit an application as early as possible.

*No agencies, please.

📌 Data Administration and Analytics Officer (Perth)
🏢 City of Swan
📍 Perth