Closes: 12 October 2026

Classification: Senior Officer Grade B Salary: $149,172 - $167,151 plus superannuation

Position No: 07443

Directorate: Health and Community Services

Advertised (Gazettal date): 28 September 2026

Contact Officer: Alexandra Rogers on [email protected] or (02) 6207 1251

Details: Are you a strategic and people-focused leader with a passion for delivering meaningful outcomes for the community? Housing ACT is seeking an experienced Director to lead high-performing teams responsible for delivering services that support some of the ACT's most vulnerable individuals and families.

Housing ACT plays a critical role in providing safe, affordable and appropriate housing for low-income and disadvantaged households, while also supporting the specialist homelessness sector to assist people experiencing or at risk of homelessness. Through this work, we help build resilience, reduce social isolation and create a stronger, more inclusive community.

As Director, Tenant Experience, you will provide leadership and oversight of operational teams, ensuring the consistent delivery of high-quality housing services. You will manage complex and sensitive matters, provide expert advice on tenancy and housing assistance issues, and ensure legislation, policy and operational requirements are applied effectively. The role requires sound judgement, strong decision-making skills and the ability to balance competing priorities in a dynamic environment.

You will work closely with internal and external stakeholders, including community organisations and government agencies, to support tenants with diverse and complex needs. The position also plays a key role in workforce leadership, including recruitment, onboarding, performance management, capability development and staff wellbeing.





Health and Community Services Directorate (HCSD) is an inclusive employer where all people are respected and valued for their contribution. We strongly encourage and welcome applications from Aboriginal and/or Torres Strait Islander people, People with Disability, people from culturally and linguistically diverse backgrounds, veterans, mature age workers and lesbian, gay, bisexual, transgender, intersex and queer (LGBTIQ) people.

Eligibility/Other requirements:

- Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required. For further information on Working with Vulnerable People registration refer to - Apply for or renew a WWVP registration - Access Canberra (act.gov.au)
- As this role is likely to work with Aboriginal and Torres Strait Islander families and young people, cultural awareness, the capacity to work with Aboriginal and Torres Strait Islander people is highly desirable.

Notes: A merit pool will be established from this selection process and will be used to fill vacancies over the next 12 months. How to Apply: The online application form requires a written response of no more than two pages and a curriculum vitae to be attached.

Applications should be submitted .

Note: Under the ACTPS employment framework you may be placed in another role where required for the productive administration of the service.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.

📌 Director, Tenant Experience | Full-time Permanent (Canberra)
🏢 Act Government
📍 Canberra