Full-Time | Approx. 42 Hours Per Week | $85,000 Super Meals

Be part of Brisbane's newest hospitality success story.

Following a multi-million dollar transformation, the iconic Lord Stanley Hotel has been reimagined into one of Brisbane's premier hospitality destinations.

Boasting a state-of-the-art Gaming Lounge, a stunning Sports Bar, restaurant, one of Brisbane's largest beer gardens, a 200" LED video wall, dedicated function facilities, kids' playground, and an impressive deck overlooking The Gabba, this is an exciting opportunity to join a venue entering a new era.

We are seeking passionate, driven, and experienced Duty Managers to help lead our team and deliver exceptional guest experiences in a fast-paced, high-volume environment.

Why Join the Lord Stanley Hotel?

✅ Work in a newly redeveloped, industry-leading venue

✅ 4 or 5-day roster options available

✅ $85,000 salary package plus superannuation (commensurate with experience)

✅ Staff meals provided

✅ Ongoing training and professional development

✅ Genuine career progression opportunities across the Hakfoort Group

✅ Supportive leadership team and positive workplace culture

About the Role

As a Duty Manager, you'll be a hands-on leader responsible for ensuring the smooth day-to-day operation of the hotel while inspiring your team to deliver outstanding service every shift.

Reporting to the Hotel Manager, you will play a key role in leading staff, maintaining service standards, driving guest satisfaction, and supporting the continued success of this exciting venue.

Your Responsibilities Will Include:

- Leading hotel operations across bar, gaming, restaurant, and function areas

- Motivating, mentoring, and developing team members

- Ensuring exceptional customer service and guest satisfaction

- Managing guest feedback, enquiries, and complaints professionally

- Maintaining compliance with liquor, gaming,



workplace health and safety, and venue policies

- Assisting with staff performance management and training

- Supporting rostering, stock control, and operational efficiency initiatives

- Working closely with department leaders to ensure seamless operations

- Assisting the Hotel Manager in achieving business and financial objectives

About You

You are an experienced hospitality leader who thrives in a busy venue setting and enjoys developing high-performing teams.

To Be Successful You Will Have:

- Previous experience as a Duty Manager, Supervisor, or similar leadership role within hospitality

- Formal hospitality qualifications and a minimum of 2 years' relevant experience, or a minimum of 3 years' relevant industry experience

- Strong knowledge of food and beverage operations

- Proven ability to lead, motivate, and develop teams

- Exceptional communication and customer service skills

- Strong problem-solving and decision-making abilities

- Sound understanding of liquor licensing, gaming, compliance, and workplace health and safety requirements

- Experience with venue management systems (Wiredly experience highly regarded)

- Availability to work flexible rotating rosters, including evenings, weekends, and public holidays

Essential Licences & Certifications

- Current RSA

- Current RSG

- Current RMLV

- Approved Manager Licence (or willingness to obtain)

Highly Regarded

- Gaming and Keno experience

- Experience in large-format, high-volume hospitality venues

About the Hakfoort Group The Hakfoort Group is one of Queensland's leading hotel operators, proudly managing a growing portfolio of successful hospitality venues. We are committed to delivering exceptional guest experiences while creating rewarding career opportunities for our people.

Our success is built on strong leadership, great teams, and a culture that values professionalism, development, and hospitality excellence.

📌 DUTY MANAGER - Lord Stanley Hotel (East Brisbane)
🏢 Beek Qld
📍 East Brisbane