We are seeking an experienced Hotel Manager to lead our hotel operations in Maroochydore, Queensland. This is a full time position that offers the opportunity to manage all aspects of hotel operations, ensuring exceptional guest experiences whilst maintaining operational efficiency and profitability. As Hotel Manager, you will be the driving force behind our hotel's success, overseeing a diverse team and implementing strategic initiatives that align with our company's vision and values. This role is pivotal in delivering outstanding hospitality service and maintaining the high standards expected within the luxury hospitality sector.
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Key responsibilities
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Oversee all daily hotel operations, including front office, housekeeping, beverage, and small maintenance
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Manage staff recruitment, training
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Ensure compliance with health, safety, and hospitality industry regulations and standards
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Develop and implement strategies to enhance guest satisfaction and maintain high customer service standards
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Build and maintain relationships with guests, corporate clients and business partners
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Manage crisis situations and resolve guest complaints with professionalism and discretion
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Oversee maintenance of facilities, amenities and cleanliness standards throughout the hotel
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What we're looking for
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Experience in hotel management or a similar senior hospitality leadership role
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Proven track record of successfully managing multi-department hotel operations and achieving financial targets
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Strong leadership and people management skills with the ability to motivate staff
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Excellent communication and interpersonal skills with the ability to interact professionally with guests, staff and stakeholders
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Understanding of hospitality industry standards, health and safety regulations, and duty of care requirements
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Problem-solving mindset with the ability to make sound decisions under pressure
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Flexibility to work varied hours, including evenings, weekends and public holidays as required in the hospitality sector
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Experience in luxury or boutique hotel environments would be advantageous