Job Description

The McMillan Shakespeare Group (MMS) – Brisbane QLD

n

Making a difference isn't just our purpose, it's what motivates our people every day. For us, work is not about ticking a box. It's about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives.

n

Making a difference isn't just our purpose, it's what motivates our people every day. For us, work is not about ticking a box. It's about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives.

n

Brisbane

n

n
- Start date: 26th October 2026 - RemServ Salary Packaging
n

n

Here'show you will make a difference in this role...

n

As a Customer Service Advisor, this Call Centre role is where you are the face of MMS. Our contact centre provides personal and empathetic customer service to a broad range of clients across multiple platforms answering queries regarding Salary Packaging and Novated Leasing. You will deliver high-quality customer service within an inbound contact centre environment through real-time interactions across phone and digital channels.

n

Within your role you will assist in resolving customer enquiries at first point of contact, balancing service, quality and productivity outcomes.

n

At MMS clear expectations help our people Be the Difference. Your key responsibilities in this role will include:

n

n
- Provide first contact resolution across inbound calls and digital channels
n
- Identify standard enquiries from complex or high-risk matters, escalating where required.
n
- Maintain accurate customer records and case notes to support continuity, compliance and auditability.
n
- Provide clear and consistent communication, including outcomes, next steps and expected timeframes.
n
- Handle customer interactions in line with organisational standards,



including de-escalating complaints and meeting performance expectations.
n

n

To be considered for this role you will have:

n

n
- Experience in a contact centre or customer service environment
n
- Demonstrated experience using multiple systems and maintaining documentation.
n
- A strong customer first mentality
n
- Sound judgement and the ability to make decisions
n
- The necessary resilience to work in a fast-paced environment.
n

n

What we can offer you

n

n
- Strong culture and the support of a values-based recognition program
n
- Novated leasing perks and discounts
n
- 12 weeks paid parental leave
n
- Comprehensive learning and development opportunities to support your career growth
n
- Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations
n
- Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
n
- Exempt Employee Share Plan
n
- Volunteer leave & Career break
n
- MMS Rewards program
n
- Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.
n
- We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.
n
- We value the skills and attributes veterans can bring to our organisation.
n
- We embrace hybrid working and welcome conversations about flexibility.
n

n

Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.

n

We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work.

n

If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at ***************@mmsg.com.au

📌 Customer Service Advisor (Queensland)
🏢 The McMillan Shakespeare Group (MMS)
📍 Queensland