Your responsibilities

You will:

Lead the delivery of modern payroll, financial and recruitment administration services for Queensland Government departments and agencies.

Deliver excellent customer outcomes through a robust customer relationship model, supported by effective governance and performance monitoring frameworks.

Collaborate with stakeholders to design and implement initiatives that drive end-to-end efficiencies and improved service delivery outcomes.

Ensure transactional services meet legislative obligations and compare favourably against industry benchmarks, standards and best practice.

Foster a culture of continuous improvement, innovation and adaptability, enabling the organisation to respond effectively to changing business needs.

Provide strategic leadership and direction to ensure high-quality, customerfocused service delivery across the organisation.

Drive operational excellence by identifying opportunities to improve processes, enhance performance and maximise value for customers and stakeholders.

Contribute to the design and implementation of service transformation initiatives.

The ideal candidate

You will be a senior executive leader with a strong record of achievement in strategic reform, customer experience and service transformation. To excel in this role, you will bring:





Proven ability to build and maintain solid stakeholder relationships, collaborating effectively to deliver sustainable business outcomes and customer value.

Ability to balance the ongoing delivery of critical services while successfully leading and implementing a significant transformation and change agenda.

Effective leadership and development of senior leaders to foster a constructive, high-performing and inclusive workplace culture.

Strong digital acumen or the ability to quickly acquire it and apply contemporary digital solutions to improve business performance, service delivery and customer outcomes.

Experience in navigating complex environments with confidence, influencing stakeholders and driving alignment across diverse business areas.

A strong commitment to continuous improvement, innovation and adaptability to support organisational objectives and evolving customer needs.

Role requirements

Nil mandatory requirements.

The role may require travel within Queensland.

Applications will remain current for a period of 12 months.

Job Ad Reference: QLD/702413/26

Closing Date: Tuesday, 13th October 2026This work is licensed under a Creative Commons Attribution 3.0 Australia License.

📌 Executive Director, Service Delivery (Brisbane)
🏢 Queensland Government
📍 Brisbane