Job Description

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We’re looking for an Administration Officer to join our Salem Aged Care team and provide day-to-day administrative and customer service support.

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You’ll work closely with the service manager, clinical teams, residents, families and other stakeholders, helping the service run smoothly and ensuring people receive a friendly and professional experience.

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Location: Toowoomba - QLD

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Employment Type: Full Time | Monday to Friday 8am - 4pm

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Remuneration: $30.58 ph + Super + Salary Packaging + Access to staff discounts & benefits

What You’ll Be Doing n

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- Welcome residents, families, visitors and contractors and provide friendly reception support
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- Answer, triage and direct phone, email and in-person enquiries
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- Respond to routine enquiries and refer more complex matters to the appropriate team member
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- Record messages, enquiries and follow-up actions accurately
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- Manage visitor sign-in and site requirements
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- Assist with admission and enquiry administration
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- Complete filing, data entry, document preparation and mail distribution
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- Support petty cash, banking and invoice processing
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- Assist with resident appointments, vehicle and shared-space bookings
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- Maintain office supplies and stationery
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- Assist with service communications, newsletters and notices
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- Provide other general administrative support as required.
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What You’ll Bring nn
- Robust customer service and administration experience
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- Excellent attention to detail
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- Strong verbal and written communication skills
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- Good organisational and time management skills
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- Ability to manage multiple priorities and deadlines
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- Confidence working independently and as part of a team
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- Moderate computer skills, including Microsoft Office, CRM and database systems
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- Ability to quickly learn and understand the requirements of the aged care environment
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- Current Police Check or NDIS Worker Screening Clearance, as required.
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Why You’ll Love Working With Us nn
- Salary Packaging Benefits: take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).
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- Discounts: on Health Cover, Energy, Appliances, Holidays, and more.
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- Employee Assistance Program for wellbeing support.
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- Fitness Passport: Stay active with discounted gym memberships for you and your family.
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- Ongoing Training & Development opportunities to grow your career
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Lutheran Services is a not-for-profit organisation , providing exceptional care and support to communities across Queensland for the past 90 years . We provide aged care, retirement living and home care services for older people, with community services including mental health, disability, youth and family, and domestic and family violence support.

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Salem Aged Care in Toowoomba has been a cherished part of the local community since 1935, offering warmth and care in a beautifully refurbished, vintage-inspired setting just minutes from the town centre.

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📌 Administration Officer - Reception (Toowoomba Regional)
🏢 Lutheran Services Australia
📍 Toowoomba Regional