Job Description

Most early career digital roles only show you part of the picture.

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You might update content, support campaigns, or sit within one channel, but rarely see how it all connects. Progression can feel slow because your exposure is limited.

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This role is different.

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Here, you'll work across multiple digital platforms, contribute to real customer experiences, and build a broader understanding of how digital performance is delivered and improved.

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Why This Role Exists

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The volume of work across digital channels has grown significantly.

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There is a constant flow of updates, campaigns and improvements that need to be delivered accurately and consistently across live platforms.

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At the same time, there is a clear focus on improving the overall customer experience, not just maintaining content, but understanding how users interact with digital platforms and where those experiences can be improved.

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This role has been created to support both.

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To ensure delivery keeps pace, while also building capability within the team to contribute to optimisation and performance over time.

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The Role

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As a Digital Coordinator, you'll work across website content, campaign updates and ongoing improvements to the digital experience.

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This is a hands-on role where you'll build core capability in managing digital platforms, understanding how changes are delivered, and operating effectively in a live environment.

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You'll manage incoming requests, prioritise work and take ownership of delivery, working closely with marketing and internal stakeholders.

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Over time, your role will expand beyond execution.

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You'll begin contributing to how the digital experience is improved, using data, testing and observation to inform better outcomes.

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What You'll Actually Do

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- Manage website content updates through a structured workflow
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- Ensure all work is accurate, compliant and delivered to a high standard
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- Take ownership of tasks from request through to completion
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- Review performance data and user behaviour
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- Contribute to testing and identify opportunities to improve the experience
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The Environment

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You'll be working within a small, collaborative digital team with exposure across multiple platforms.

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This includes websites, mobile experiences and customer-facing systems, giving you visibility across how digital operates end-to-end.

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The team works closely with marketing and internal stakeholders, providing a broader view of how digital supports the business.

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Hybrid working model, typically two days per week in the office.

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What You'll Bring

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- Some experience working in a digital or web environment
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- Experience using a CMS to manage and update website content
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- A basic understanding of how websites and user journeys function
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- Curiosity and a genuine desire to learn
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- A proactive approach to problem solving
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- Strong judgement when working in live environments
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- Ownership of your work and attention to detail
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Why This Role

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This is a role designed to build capability, not limit it.

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You'll develop a well-rounded digital skillset, gaining exposure to content management, analytics, testing and user experience.

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You'll work in a modern digital setting across multiple platforms, with the opportunity to see how your work impacts real customer outcomes.

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You'll also be supported by experienced leaders who will provide guidance, feedback and mentorship as you grow.

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Over time, this role creates a clear pathway into broader digital and product careers, including product ownership, digital experience and optimisation roles.

📌 Digital Coordinator (New South Wales)
🏢 Xceltium
📍 New South Wales