Housekeeping & Maintenance Operations Manager

Housekeeping & Maintenance Operations Manager | Holiday Rentals
Epping, NSW | Full-Time | Mon-Fri (flexible) | $80k - $100K +super + car allowance + Performance Related Bonuses

We are a growing holiday rental management company operating across the south-coast Jervis Bay area, managing 250 short-term rental properties.

We're seeking an experienced Housekeeping & Maintenance Operations Manager to oversee housekeeping operations, property presentation standards, contractor performance and maintenance co-ordination across our portfolio.

This is a hands-on leadership role ideal for someone from relevant background who enjoys leading people, maintaining high standards and ensuring exceptional guest experiences.

This role requires regular travel down to south coast every 2-3 weeks.

About the Role

Reporting directly to the Head Of Operations, you will be responsible for managing a network of housekeepers, contractors and suppliers while ensuring our properties consistently meet presentation, cleanliness and maintenance standards.

You will play a critical role in maintaining quality across the portfolio, supporting housekeepers, resolving operational issues, monitoring performance and continuously improving systems and processes.

Key Responsibilities

Housekeeping Operations

- Recruit, onboard and induct housekeepers and service providers
- Manage housekeeping allocations and resourcing across the property portfolio
- Monitor housekeeping performance through reviews, reporting and KPI tracking
- Provide coaching, feedback and support to housekeepers and contractors
- Manage performance concerns and implement improvement plans where required




- Ensure housekeeping procedures, standards and expectations are consistently followed
- Organise and facilitate housekeeping meetings, training sessions and communications
- Investigate and resolve housekeeping-related issues raised by guests, owners or team members

Maintenance & Contractor Management

- Manage maintenance requests and maintenance workflows
- Monitor jobs through to completion and ensure quality standards are met.
- Build and maintain strong relationships with contractors and suppliers.
- Coordinate linen requirements across the portfolio.
- Manage relationships with laundry and linen suppliers.
- Monitor supplier performance and resolve issues when required.
- Ensure stock levels and operational requirements are consistently maintained.
- Provide regular operational and KPI reporting to the General Manager.
- Identify opportunities to improve systems, processes and service delivery.
- Assist with the implementation of operational improvements across the business.
- Support the ongoing growth and development of the housekeeping operation.

About You

- You are highly organised, proactive and solutions-focused.
- You take pride in maintaining high standards, building strong relationships and holding people accountable while creating a positive and supportive working environment.
- You are equally comfortable working in the office, conducting property inspections, managing contractors and solving problems in real time.
- Experience of co-ordinating operations, projects or similar
- Confident with technology / systems
- Robust organisational and time management skills.
- Strong communication and relationship management skills.

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📌 Housekeeping & Maintenance Operations Manager (New South Wales)
🏢 Professional Holiday Homes
📍 New South Wales