Job Description

Job no: 504066
n Work type: Full time
n Location: Brisbane
n Categories: Administration, Helpdesk

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About Odyssey Gaming Services

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Odyssey is a trusted technology partner to gaming venues across Australia, delivering innovative solutions that help customers improve performance, efficiency and growth.

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Proudly part of Federal Group, Odyssey combines industry expertise with a strong focus on customer service, innovation and long‐term partnerships.

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What can you expect from a day in this role?

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No two days are the same. You'll be supporting customers across a range of communication channels, responding to enquiries, resolving issues and providing guidance on Odyssey's products and services. You'll work closely with colleagues across the business to find solutions, simplify complex information and ensure customers receive timely, accurate and personalised support.

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This role is all about creating positive customer experiences, building trust and delivering great outcomes. You'll be empowered to use your judgement, take ownership of customer enquiries and contribute to continuous improvements within the team.

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What will you bring to the role?

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You'll be a customer‐focused professional who enjoys helping people and takes pride in delivering outstanding service.



You'll have strong communication skills, a proactive approach to problem solving and the ability to remain calm and adaptable in a fast‐paced setting.

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Previous customer service experience is essential, while experience within a contact centre, helpdesk or technical support environment will be highly regarded. You'll be a collaborative team player who is eager to learn, open to feedback and committed to creating positive experiences for every customer interaction.

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At Odyssey, you'll be part of a supportive and collaborative team that values growth, development and customer excellence. You'll have the opportunity to build your skills, work with industry‐leading technology solutions and contribute to a culture that puts customers at the heart of everything we do.

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If you would like to learn more about this opportunity, please reach out to the hiring leader for a confidential discussion.

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If this role isn't quite right for you but you're interested in opportunities across Federal Hospitality or the broader Federal Group, visit www.federalhospitalitycareers.com.au to view our current vacancies.

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Advertised: 25 Sep 2026 E. Australia Standard Time
n Applications close:

📌 Customer Experience Representative (Queensland)
🏢 Odyssey Gaming
📍 Queensland