Job Description

An exciting opportunity has become available for a Customer Service Representative to join a well-established and growing organisation within the private health insurance sector. Based in Sydney, this is a permanent, full-time position offering a supportive team environment, genuine career development opportunities, and a hybrid working model once training is complete.

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About the Role

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As part of a high-performing Customer Service team, you'll be the first point of contact for both new and existing customers, delivering outstanding support across phone and email channels. You'll play a key role in creating positive customer experiences, providing tailored solutions, and building lasting relationships. You'll benefit from a structured onboarding program, ongoing mentorship, and continuous training, equipping you with the knowledge and skills needed to succeed and progress within the business.

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Key Responsibilities

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- Respond to customer enquiries via phone and email in a professional and timely manner
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- Provide accurate and easy-to-understand information to support customer needs
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- Maintain and update customer records across multiple systems
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- Identify opportunities to enhance the customer experience and improve retention outcomes
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- Develop strong knowledge of products, services, and internal processes
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- Collaborate with team members to deliver exceptional service outcomes
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- Participate in ongoing training and professional development initiatives
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About You

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You are a customer-centric professional who genuinely enjoys helping people and delivering exceptional service. You have strong communication skills, a positive attitude, and the ability to remain calm and solutions-focused when managing enquiries.

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Skills & Experience

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- Previous experience in customer service, contact centre, retail banking, health insurance, financial services, superannuation, or another customer-focused environment
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- Excellent verbal and written communication skills
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- A confident and skilled phone manner with the ability to build rapport quickly
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- Strong problem-solving skills and a proactive approach to customer enquiries
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- High attention to detail and ability to navigate multiple systems simultaneously
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- Experience using CRM systems and digital platforms
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- Positive, resilient, and eager to learn
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What's in it for You?

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Competitive salary package of $75,000 + a potential annual bonus pending KPI's. Hybrid working arrangement with work-from-home flexibility following training. Extensive training, coaching, and ongoing career development. Join a supportive, inclusive, and collaborative team culture. Build valuable experience within the health insurance sector. Long-term career progression opportunities within a growing organisation.

📌 Member Services Specialist (New South Wales)
🏢 Frog Recruitment
📍 New South Wales