Job Description

Sydney BMW / Sydney MINI Garage | Rushcutters Bay

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At Sydney BMW and Sydney MINI Garage, we believe a premium experience is about more than the vehicle — it's about how people feel when they deal with us.

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Every guest who walks through our doors should feel that we genuinely care about their time, their vehicle and their day.

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We're looking for an experienced Service Advisor who takes ownership of that experience from the moment a guest arrives to the moment they drive away.

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What You'll Own

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Be the face of the guest experience. From the initial welcome to updates and follow-up, treat every guest the way you would want to be treated — not simply in the way that is most convenient for us.

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Keep guests genuinely informed. Take ownership of completion times, progress updates and any changes throughout the day. Our guests shouldn't need to chase us — we go to them first.

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Make things easy and transparent. Clearly explain service requirements, recommendations and quotes so guests understand what their vehicle needs and there are no surprises.

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Own the final impression. Ensure invoicing, handover and payment are handled professionally and seamlessly.

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Look for opportunities to do more. Notice the small moments where you can turn an ordinary service visit into an experience a guest remembers — and wants to tell someone else about.

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Work as one team. Partner closely with our technicians, workshop and support teams to make sure we deliver on what we promise.

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Who We're Looking For

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You'll be someone who:

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Treats every interaction — in person,



on the phone or in writing — as an opportunity to make someone's day better.

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Is naturally organised, calm under pressure and capable of managing multiple guest experiences at once without losing attention to detail.

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Takes genuine pride in personal presentation, communication and getting the small things right.

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Takes ownership rather than waiting for someone else to solve a problem.

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Enjoys being part of a high-performing team where people hold themselves and each other to a high standard.

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Has a genuine interest in cars and the automotive industry — this isn't a role for someone simply counting down to home time.

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Holds a current driver's licence and has previous Service Advisor experience.

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What You'll Get

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A state-of-the-art Rushcutters Bay facility you'll be proud to work in.

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The opportunity to represent BMW and MINI, two of the world's most recognised premium automotive brands.

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A leadership team genuinely committed to creating an exceptional guest experience.

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Ongoing training, development and a clear pathway for career progression.

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Generous remuneration for the right candidate.

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A workplace determined to feel different from the typical dealership.

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The Standard We're Setting

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We don't want to simply process service bookings.

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We want guests to leave thinking:

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"They looked after me. They respected my time. They kept me informed. And they did more than I expected."

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If that sounds like the standard you naturally set for yourself, we'd love to hear from you.

📌 Service Advisor (New South Wales)
🏢 Sydney BMW
📍 New South Wales