NDIS Intake Coordinator & Administration

You will be one of the first points of contact for Holistic Care Therapy and an important connection between participants, families, Support Coordinators, practitioners and the Directors. This is a predominantly remote, work-from-home position, offering 25-30 hours per week with flexibility around how those hours are structured. While the role will primarily be performed from home, there will be occasional requirements to attend the office, team meetings, training or other in-person activities from time to time.

Key responsibilities

Managing new participant referrals from initial enquiry through to service commencement

Answering incoming calls and managing the main email inbox

Providing a warm, knowledgeable and qualified first point of contact

Communicating with participants, families, nominees, Support Coordinators, Plan Managers and other providers

Reviewing NDIS plans and understanding funding categories, budgets, plan management types, support categories and relevant line items

Understanding how NDIS funding can be utilised across different services

Assisting with service agreements, funding allocations and service bookings

Troubleshooting referral, funding and service-delivery issues

Coordinating referrals across Allied Health, Positive Behaviour Support, Support Work and accommodation/housing services

Maintaining accurate participant and referral information

About you

Strong experience within the NDIS/disability sector

Sound knowledge of NDIS plans,



funding structures and service delivery

Previous intake, Support Coordination, Plan Management, service coordination or NDIS administration experience

Excellent verbal and written communication

Confidence speaking with participants, families and professionals

Strong organisation and attention to detail

Ability to independently manage priorities and follow tasks through to completion

Confidence working remotely and taking ownership of your workload

Strong computer and administrative skills

Ability to manage confidential participant information appropriately

About us

Holistic Care Therapy is a family-run, registered NDIS provider supporting participants across Newcastle, Lake Macquarie, the Hunter, Port Stephens, Central Coast and beyond. Our multidisciplinary team provides Allied Health, Positive Behaviour Support, Support Work, accommodation and housing supports, and other capacity-building services. We pride ourselves on being responsive, approachable and collaborative.

Permanent Part-Time - 25-30 hours per week

$38-$45 per hour + superannuation, depending on experience and NDIS knowledge

Predominantly work from home, with occasional office attendance, meetings or training as required

Flexibility and independence of working remotely while being part of a close, collaborative and growing team

Opportunities for the right person to grow their role as Holistic Care Therapy continues to expand

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📌 NDIS Intake Coordinator & Administration (New South Wales)
🏢 Holistic Care Therapy
📍 New South Wales