Job Description

About HUB24

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At HUB24, we're rethinking the way wealth management works, combining platform, technology and data to create better outcomes for financial professionals and their clients.

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Our purpose is simple: Empower better financial futures,together.

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What sets us apart is how we work. We back bold thinking, move with pace, and turn ideas into action. You'll have the opportunity to make a real impact across your team, the business, and for the clients we support every day.

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HUB24 Limited isan ASX-listed company (ASX: HUB) and part of the ASX100. We have over 1,100 employees across Australia, with offices in Sydney, Melbourne, Brisbane, Perth and the Gold Coast.

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Why you'll enjoy working here

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We create an environment where you can do your best work and see the impact of it.

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- Work with smart, collaborative people who get things done.
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- Your ideas won't sit in a backlog, they'll beheard, tested and actioned.
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- Grow your career your way, with support tolearn, stretch and explore new opportunities.
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We also offer advantages to support you inside and outside of work:

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- Genuinely flexibleand hybridways of working.
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- Employee Share Scheme.
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- Additional leave and wellbeing support.
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- Enhanced parental leave and support through different life stages.
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- Everyday benefits, including discounts and financial wellbeing support.
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Why this is an exciting opportunity

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We're looking for a Business Process Analyst (6-month fixed term contract) to help drive smarter, more productive ways of working across HUB24's Business Operations. You'll build a strong understanding of our operational processes,



identify opportunities for improvement, and work with teams across Operations, Product, IT, Legal, Compliance and Finance to deliver meaningful change.

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From process analysis and business requirements through to user acceptance testing and implementation, you'll play a hands‐on role in initiatives that improve operational efficiency and create better experiences for our advisers and clients.

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What you'll be doing

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- Analyse existing business processes and systems to identify issues and opportunities for improvement
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- Facilitate workshops to gather business requirements, data and stakeholder insights
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- Develop clear business requirements, recommendations, backlog items and acceptance criteria
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- Create and maintain high-quality process maps, procedures and supporting documentation
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- Coordinate process improvement initiatives across Operations, Product and IT
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- Lead user acceptance testing, impact assessments and implementation activities
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- Support operational readiness, training and change communications
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- Identify and manage operational risks, dependencies and compliance requirements
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- Build trusted relationships with internal stakeholders and external service providers
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What you bring

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You don't need to tick every box,



but experience in the below will set you up for success.

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Experience & Skills

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- 1 to 3 years' experience as a Business Analyst or in a similar role
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- Experience supporting business processes and operational functions within financial services
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- Knowledge of contemporary business analysis methods, tools and techniques
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- An understanding of project delivery lifecycles, governance and Agile methodologies such as Scrum
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- Strong written and verbal communication skills
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- The ability to influence stakeholders, facilitate discussions and communicate recommendations clearly
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- A proactive, solutions‐focused mindset with the ability to prioritise, navigate ambiguity and work effectively under pressure
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- A genuine passion for continuous improvement and delivering better client outcomes
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Our process

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We aim to keep the process simple and respectful of your time:

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- You'll receive an acknowledgement after applying.
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- Our Talent team will review your application and keep you updated.
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- If shortlisted, we'll connect to learn more about you.
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- Interviews may be virtual or in person.
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- You'll receive an outcome and feedback.
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If you need any adjustments, please let us know - we're here to support you.

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Our commitment

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We're committed to building an inclusive environment where everyone feels valued and supported to do their best work. We welcome applications from people of all backgrounds, identities and experiences.

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Agencies, we work with a panel of preferred suppliers and are not accepting any unsolicited CVs.

📌 Business Process Analyst (Victoria)
🏢 HUB24
📍 Victoria