Job Description

Use your insurance, strata or customer service experience to help customers navigate the claims process with confidence. As a Strata Claims Consultant with Crawford, you will manage a portfolio of claims from lodgement through to settlement, providing clear communication, practical guidance and timely outcomes.

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Experience in insurance or strata claims is highly regarded, but we also welcome strong customer service professionals from retail or call centre environments who are ready to build a long-term career in insurance.

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Internal title: Strata Internal Claims Adjuster. This role may also be known as Claims Consultant, Claims Manager or Claims Handler.

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Why Join Crawford?

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- Career progression - Build your insurance capability through structured training and development
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- Flexibility - Enjoy hybrid working and the benefits of a permanent full time role
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- Supportive team culture - Join a collaborative, high-performing national Strata team
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- Grow your expertise - Develop technical claims knowledge with practical support
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- Make an impact - Guide customers through claims with empathy, clarity and care
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What You Will Do

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- Manage a portfolio of strata claims from lodgement through to settlement
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- Support and guide customers throughout the claims process
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- Assess policy coverage and review supporting documentation
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- Investigate and analyse claims to support sound decisions
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📌 Strata Internal Claims Adjuster (Queensland)
🏢 Crawford
📍 Queensland