Scene to Believe in Australia seeks a Senior Customer Care Manager to lead a high-volume operation through the Christmas peak. You’ll unify local and offshore teams, build robust processes, and maintain exceptional service across phone, email, social and online reviews.
This is a hands-on leadership role with accountability for performance, quality and customer sentiment during the busiest period. Solid people leadership, calm decision-making under pressure, and experience managing outsourced
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📌 Christmas Peak Ops: Senior Customer Care Lead (City of Willoughby)
🏢 Scene to Believe
📍 City of Willoughby
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