APC is looking for an organised, people-focused Sales Administration & Customer Service Officer to join our team.In this role, you'll be the key point of contact for our APC Advantage members and our distributor network. You'll make sure our APC Advantage members are informed, supported and set up for success, as well as keeping our distributors connected to everything happening at APC. If you enjoy building relationships, keeping things running smoothly behind the scenes, and making customers feel like they're number one, we'd love to hear from you.

Key responsibilities

Manage and support APC Advantage members from application stage through to reaching the prestigious Partner level

Educate customers on how APC Advantage works and what the benefits and advantages are at Gold, Platinum and Partner levels

Keep APC Advantage members abreast of new products before they are launched to the public

Issue APC Advantage membership advantages to members

Review and report on membership status every quarter

Act as the central liaison between APC and our distributors, maintaining regular, proactive communication to build and maintain strong, long-term relationships

Keep distributors informed of new product launches, promotions, marketing initiatives, training opportunities and other APC updates

Ensure distributors receive and understand important information from APC

Identify opportunities to strengthen distributor engagement and support business growth through APC products, services and programs

Support the Trade Sales Manager with Sales Administration for other APC programs and endeavours as requested

About you

Attention to Detail: Keep records, data and correspondence accurate and complete, and pick up on errors or inconsistencies before they become problems

Customer Service Focus: Communicate with applicators in a friendly,



clear and professional manner

Understanding of Sales: Know how to warmly sell the benefits of partnering with APC without being salesy

Systems Proficiency: Confidently use Odoo Helpdesk, Contacts and Surveys, Microsoft Excel and AI tools to manage records and workflows

Process Discipline: Follow documented APC processes step by step, and recognise when a situation falls outside the standard process

Sound Judgement: Know when to escalation an application to a Site Manager, Technical Consultant or Sales with clear supporting information

Organisation and Time Management: Manage a steady flow of applications, follow-ups and scheduled checks without letting tasks fall behind

Written Communication: Write clear, concise log notes and emails that give colleagues and customers the information they need

About us

APC is the leader of the coatings industry. We grew from a tiny business to the leader of the industry we are today. We value our customers – not only because they are the ones that pay our salaries, but because we know what it takes to succeed. We have a supportive team that values reliability, initiative and great relationships.

Why APC?

Fun and vibrant team culture.

Massage chair, breakout rooms.

Modern, state-of-the-art office with free on-site parking.

Awesome coffee.

Smoke-free environment.

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Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?
- What's your expected annual base salary?
- How many years' experience do you have as a Customer Service and Administration Officer?
- How much notice are you required to give your current employer?
- Do you have CRM Support experience?

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📌 Sales Administration & Customer Service (Queensland)
🏢 All Purpose Coatings
📍 Queensland