Job Description

Garage doors office Administrator provides essential support by managing customer inquiries, scheduling installations and service calls, processing orders, maintaining records, and coordinating with technicians and sales teams.

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Key responsibilities

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Act as a primary point of contact for customers, handling inquiries, complaints, and providing information about products and services

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Coordinate and schedule technician appointments for installations, maintenance, and repairs

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Process customer orders, enter work orders, and manage inventory related to garage door parts and hardware

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Serve as a liaison between customers, the sales team, and field technicians, ensuring clear and efficient communication

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Maintain organized digital and paper records, including customer information, service history, and sales data

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Provide general office support, such as filing, managing correspondence, and maintaining office supplies

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Liaise with customers regarding deposit, progress and final payments

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About you

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Excellent verbal and written communication skills for interacting with customers and colleagues

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Strong focus on providing high-quality customer service and maintaining a positive attitude

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Proficient in MS Office, CRM systems, and other relevant software for data management and operations

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Strong organizational skills, the ability to prioritize tasks, and manage multiple responsibilities simultaneously

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High standard of professionalism and a skilled phone manner

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Willingness to learn the company's products, systems, and processes

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Previous administrative or receptionist experience, particularly in the garage door industry, is often preferred but not always essential

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Familiarity with scheduling software, CRM systems, and general office procedures is beneficial

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Your application will include the following questions:

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- Which of the following statements best describes your right to work in Australia?
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- How many years' experience do you have as an office administrator?
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- How much notice are you required to give your current employer?
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Steelpro

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Neilson Financial Services

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What can I earn as an Office Administrator

📌 Office administrator (New South Wales)
🏢 Precision Garage Doors and Gates
📍 New South Wales