About the Role

We’re an established Australian software and services business supporting the building and construction industry, looking for an enthusiastic and commercially minded Sales & Account Manager to join our Brisbane team.

This is a relationship-focused sales role combining account management, new business and customer onboarding.

A key part of the role is staying actively connected with our existing customers — getting to know their businesses, understanding their activity and upcoming projects, and identifying opportunities to increase engagement and grow sales.

You’ll also manage new opportunities from initial enquiry and software demonstration through to account setup and onboarding, continuing the relationship as the customer becomes established.

This isn’t a high-volume or scripted sales role. We’re looking for someone who enjoys working with customers, has good commercial instincts and understands that strong relationships create sales opportunities.

What You’ll Be Doing

Build and maintain strong relationships with an established customer base.

Maintain regular, proactive contact and develop an understanding of each customer’s business, activity and requirements.

Review customer engagement, quoting and purchasing activity and follow up where appropriate.

Conduct account and usage reviews.

Identify opportunities to increase customer engagement and sales.

Re-engage customers where activity has reduced and understand what may have changed within their business.

Discuss upcoming projects and identify where our products and services may assist.

Support customer retention and long-term account growth.

New Business

Respond to and follow up inbound leads and new business enquiries.

Understand prospective customers and their business requirements.

Conduct software demonstrations and explain our products and services.

Qualify and progress suitable opportunities through the sales process.

Maintain consistent follow-up with prospective customers.

Account Setup & Onboarding





Coordinate new customer account setup and gather the information required for configuration.

Conduct customer onboarding and training sessions.

Help new customers understand the software, workflows and resources available to them.

Follow up after onboarding to support early engagement and use.

Continue the relationship as customers move into ongoing account management.

Customer & Internal Coordination

You’ll be a key point of contact for customers and work closely with management, engineers and internal teams to ensure customer requirements are understood and followed through.

You’ll assist with general account, product and commercial enquiries and recognise when specialist or technical input is required.

You won’t be expected to personally resolve every technical or operational issue. Your role is to maintain the customer relationship, assist where appropriate and ensure the right people are involved when specialist assistance is required.

You’ll also maintain accurate customer, lead and opportunity information within our CRM.

About You

We’re looking for someone with experience in sales, account management or another customer-facing commercial role.

You’ll likely suit us if you:

Are a self-starter who takes ownership and follows things through.

Bring energy and enthusiasm to your work.

Enjoy building genuine, long-term customer relationships.

Are comfortable proactively contacting customers and starting conversations.

Have good commercial awareness and can recognise sales opportunities.

Are confident following up leads and progressing opportunities.

Communicate confidently and professionally with business owners and decision-makers.





Are curious about customers and interested in understanding how their businesses operate.

Are organised and comfortable managing multiple customers and priorities.

Are confident learning software and demonstrating it to others.

Enjoy working collaboratively within a small team.

Experience with HubSpot or another CRM would be advantageous.

Experience within software, construction, building products or another B2B environment would also be well regarded, but isn’t essential.

Our industry and services are specialised, so we understand there will be a learning period while you develop your product and industry knowledge. What we’re looking for from the outset is initiative, enthusiasm, confidence with customers and a willingness to learn.

Working With Us

This is a full-time, onsite role based in Spring Hill, Brisbane.

We’re a small, established team with a friendly, relaxed and collaborative working environment. You’ll work directly with management, engineers and experienced team members and have the chance to become an important part of our customer-facing team.

We’ll support you while you learn the business, but we also value independence. We’re looking for someone who can organise their workload, follow things through and take the initiative rather than waiting to be directed.

What’s on Offer

Base salary of $80,000 + super.

Opportunity to participate in a performance-based incentive structure following successful completion of probation.

An established customer base alongside inbound sales opportunities.

A varied role across sales, account management and customer onboarding.

A friendly, relaxed and supportive small-team environment.

Direct interaction with management and experienced technical team members.

Opportunity to develop strong knowledge across software and the building and construction industry.

Genuine ownership of customer relationships as you develop within the role.

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📌 Sales & Account Manager (Queensland)
🏢 Important Company of the Sector
📍 Queensland