Job Description

About the Role

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Our client is seeking a diligent and organized E-commerce Operations Specialist to join their team in Queenstown . This role is critical for ensuring the smooth and efficient day-to-day operations of their online store, from inventory management and order fulfillment to customer service support. You will play a key part in optimizing operational workflows, resolving logistical challenges, and contributing to a seamless customer experience. This position requires a hands‐on approach and a keen eye for detail to maintain high standards of service and efficiency within their e-commerce business.

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Key Responsibilities

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- Oversee daily e-commerce operations, including order processing, inventory management, and shipping logistics.
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- Coordinate with third‐party logistics providers to ensure timely and accurate order fulfillment.
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- Monitor inventory levels and work with suppliers to maintain adequate stock.
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- Handle customer inquiries and resolve issues related to orders, shipping, and product information.
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- Identify opportunities for process improvement to enhance operational efficiency and reduce costs.
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- Ensure compliance with company policies and industry standards in all operational activities.
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Requirements

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- 1-3 years of experience in e-commerce operations, logistics, or a related field.
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- Strong understanding of order fulfillment processes, inventory management, and shipping procedures.
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- Proficiency in using e-commerce platforms and order management systems.
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- Excellent organizational and problem‐solving skills.
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- Strong communication and interpersonal abilities to coordinate with internal teams and external partners.
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- Attention to detail and a commitment to accuracy in all tasks.
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Benefits

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- Competitive annual salary and potential for overtime pay.
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- Opportunity to contribute to the operational success of a growing e-commerce business.
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- Comprehensive health and wellness advantages package.
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- Paid time off and company holidays.
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- A stable and supportive work environment in Queenstown .
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📌 E-commerce Operations Specialist (Newlands)
🏢 Placements24
📍 Newlands