Job Description

Are you passionate about delivering exceptional customer service and interested in building a career in the optical industry?

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As anOptical Customer Service Consultantbased in our Silverwater office, you'll receive comprehensive training in optics, including eye conditions, lens technologies, and optical dispensing. You'll become a trusted advisor to our customers, providing product recommendations, technical support, and outstanding service via phone and email.

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As the first point of contact for customer enquiries, you'll play a key role in helping customers find the right lens solutions while building strong and lasting relationships.

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Key Responsibilities

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- Deliver exceptional customer service through inbound and outbound calls and email enquiries
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- Provide product recommendations and lens solution advice to customers
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- Develop a strong understanding of optical products, eye conditions, and dispensing practices
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- Assist customers with technical enquiries and order-related support
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- Build and maintain positive relationships with customers through professional and timely communication
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About You

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To be successful in this role, you will have:

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- A genuine interest in the optical industry and a desire to develop a long-term career
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- Previous customer service experience (2+ years preferred), ideally within a call centre, healthcare, retail, or related environment
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- Excellent verbal and written communication skills
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- Strong attention to detail and the ability to multitask in a fast-paced workplace
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- A proactive, reliable, and customer-focused approach
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- Confidence using computer systems and learning new technologies
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Why Join Us?

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At EssilorLuxottica,



we invest in our people and offer a range of great benefits, including:

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- Family and Friends discounts of up to 50%across our brands, includingOPSM, Sunglass Hut, Oakley, Ray-Ban, and Laubman & Pank
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- Up to 50% off Oakleyeyewear and apparel year-round
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- Local and global volunteering opportunities through our charity partnerOneSight, including volunteer leave and ambassador programs
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- Ongoing training, development, and career progression opportunities within a global leader in vision care
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If you're looking to join a global organisation that values innovation, customer service, and career development, we'd love to hear from you.

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As an inclusive, team-first company, our people are at the core of everything we do.

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We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

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We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

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We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

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Your application will include the following questions:

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- Which of the following statements best describes your right to work in Australia?
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- What's your expected annual base salary?
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- How many years' experience do you have as a Customer Service Representative?
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- How much notice are you required to give your current employer?
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- Do you have experience in the optical industry?
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What can I earn as a Customer Service Representative

📌 Customer Service Consultant (New South Wales)
🏢 Essilor Australia
📍 New South Wales