Your Trusted Dentist is a leading dental practice committed to providing exceptional patient care and creating a welcoming environment where every patient feels valued. We believe in combining clinical excellence with outstanding customer service to deliver a comprehensive dental experience. Our practice is built on the foundation of trust, integrity, and a genuine commitment to improving our patients' oral health and wellbeing.

About the role

We are seeking an experienced Front Office Co-ordinator or an Ambitious Front office Co-ordinator to join our team on a casual basis at our Kippa-Ring QLD 4021 practice. This is a key position that plays a vital role in the smooth operation of our dental practice and the delivery of exceptional patient experiences. As Senior Front Office Co-ordinator, you will be the first point of contact for our patients and will be responsible for managing the front desk operations, patient interactions, and administrative functions that are essential to our practice's success. For the right candidate, after 3 months in the casual role, we can discuss the possibility of making the employment Full-time.

Key responsibilities

- Managing reception desk operations, including greeting patients, answering telephone enquiries and directing calls appropriately
- Scheduling and confirming patient appointments using practice management software, whilst ensuring optimal appointment utilisation
- Processing patient payments, managing cash handling and reconciling financial transactions
- Maintaining accurate and up-to-date patient records and dental files in accordance with privacy regulations
- Coordinating patient flow through the practice to ensure efficient scheduling and minimal wait times
- Providing administrative support to dentists and clinical staff, including preparation of treatment rooms and patient charts




- Managing practice supplies and equipment ordering as required
- Handling patient enquiries and resolving concerns with professionalism and empathy
- Mentoring and supporting junior front office staff where applicable
- Maintaining knowledge of practice policies, procedures and dental terminology to provide informed patient guidance

What we're looking for

- Proven experience working in a front office or reception role within a dental practice or healthcare setting
- Excellent communication and interpersonal skills with the ability to engage effectively with patients, staff and external parties
- Proficiency in dental practice management software and general computer applications
- Robust organisational and time management abilities with the capacity to manage multiple priorities
- Attention to detail and accuracy in record-keeping and administrative tasks
- Professional telephone manner and customer service excellence
- Ability to maintain confidentiality and handle sensitive patient information responsibly
- Knowledge of dental terminology and procedures is highly valued
- Previous supervisory or mentoring experience would be advantageous
- Current knowledge of Australian dental practice standards and patient privacy legislation is preferred

What we offer

We are committed to creating a supportive and rewarding workplace for our team members. We provide a competitive casual hourly rate and the opportunity to work within a friendly, professional dental practice environment. You will have access to ongoing professional development opportunities to enhance your skills and knowledge within the dental industry. We value work-life balance and recognise the importance of flexibility in casual employment. Our team benefits from a supportive culture where your contributions are recognised and appreciated, and where you can develop your career within the dental healthcare sector.

#J-18808-Ljbffr

📌 Senior Front office Co-ordinator (Queensland)
🏢 Your Trusted Dentist
📍 Queensland