Accounts Administrator | Onsite | Caulfield Head Office | Entry Level

Connect2Care is seeking a full‑time Entry‑Level Accounts Administration Officer to join our Head Office team in Caulfield. As a community‑based NDIS provider, we are looking for a proactive, detail‑oriented, and eager‑to‑learn individual to support our growing finance and administration functions. This onsite role is ideal for someone looking to start or grow their career in accounts administration, with an interest in the NDIS sector. Previous exposure to accounts administration, plan management, or the NDIS is advantageous but not essential, as training and support will be provided for the right candidate. You will enjoy working collaboratively in a fast‑paced workplace while developing valuable skills and experience.

Key Responsibilities

- Manage accounts receivable functions, including daily bank reconciliations, debtor follow‑up, payment allocation, and collections
- Perform daily quality checks of therapist invoices
- Conduct daily quality checks of reports relating to therapy services
- Liaise with therapists and administration staff regarding invoicing and billing queries
- Process customer credit card payments via EWAY
- Review and process customer refund requests




- Respond to internal and external accounts enquiries including complaints
- Manage accounts' email inbox and phone enquiries
- Maintain accurate records within the company CRM

Requirements

- PRODA access (Preferred)
- NDIS experience (Preferred)
- Applicants must be an Australian citizen, Australian permanent resident, or a New Zealand citizen holding a Special Category (subclass 444) visa with unrestricted work rights in Australia.

Highly Desirable

- Experience using Xero
- Payroll experience (role may expand to include payroll responsibilities)

Benefits

- Supportive, values‑driven organisation
- Stable, full‑time role with variety
- Close collaboration with an experienced leadership team
- Professional development and growth opportunities
- Inclusive, respectful workplace culture
- Purpose‑driven work supporting people and communities
- Discounted health insurance with Bupa
- Free EAP service
- Annual leave loading

Equal Opportunity Employer

We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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