The NSW Ombudsman is seeking a Complaints Officer, Clerk Grade 5/6, to handle inquiries from the public about NSW Government agencies and local councils. The role sits in the Complaints Resolution Branch in Sydney CBD with hybrid and flexible working options.
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You will manage electronic and phone communications, assess complaints, determine next steps, and provide transparent advice. A high-volume, customer-focused environment is expected.
📌 Hybrid Complaints & Resolution Officer (New South Wales)
🏢 the original
📍 New South Wales
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