Customer Advocacy Specialist - Escalations & Resolution (Victoria)

Customer Advocacy Specialist - Escalations & Resolution (Victoria)

29 Sep
|
Qantas Group
|
Victoria

29 Sep

Qantas Group

Victoria

Job Description

Jetstar is seeking a Customer Advocacy Specialist to manage escalated cases and act as the final escalation point within Jetstar. This Melbourne-based, 12‐month fixed‐term role requires handling high‐risk complaints, balancing customer outcomes with cost and risk, and collaborating across Legal, Airports, Commercial and Contact Centres.

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The successful candidate will demonstrate solid written and verbal communication, experience with case management or reservation systems, and a proactive

📌 Customer Advocacy Specialist - Escalations & Resolution (Victoria)
🏢 Qantas Group
📍 Victoria

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