Job Description

NECA Education & Careers is currently seeking applications from motivated and enthusiastic candidates looking to build a successful career in the IT. This entry-level prospect is ideal for someone who has recently completed school, or is looking to transition from retail, hospitality, customer service, or another customer-facing industry into the IT sector. If you're tech-savvy, enjoy helping people, and are interested in developing a long-term career in technology, we'd love to hear from you.

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The successful trainee will be employed by NECA Education & Careers and placed with one of our host employers, gaining valuable hands-on experience while completing qualification in Information Technology.

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No previous IT Service Desk experience is required. Full training, coaching, and ongoing support will be provided to help you develop your technical knowledge and workplace skills within a professional Managed Services environment. The most important qualities for this role are a willingness to learn, a positive attitude, strong communication skills, and a genuine desire to help customers.

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What Will You Be Doing?

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Based in the Coburg Office, you will support the Service Desk team and assist customers with a variety of technology-related requests, including:

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- Providing first-level technical support to customers via phone, email, and ticketing systems.
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- Logging, monitoring, and updating service desk tickets.
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- Provide basic IT support, assisting users with common technology issues, account access, Microsoft 365 applications, devices, and connectivity.
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- Escalating complex technical issues to senior IT support staff when required.
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- Communicating with customers to provide updates on support requests.
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- Providing administrative support to ensure the smooth operation of the Service Desk team.
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What We're Looking For

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- A genuine interest in technology and a desire to build a career in Information Technology.
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- A positive attitude and confidence communicating with customers over the phone and via email.
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- Strong attention to detail and the ability to follow instructions.
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- Reliable and punctual, with a willingness to learn and contribute as part of a successful team.
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- Experience using Microsoft Office applications through work, study, or personal use.
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- The ability to successfully complete all required pre-employment checks, including a National Police Check and Working With Children Check.
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What's In It For You?

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- Gain valuable hands-on experience in the IT industry.
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- Complete a nationally recognised Certificate III or Certificate IV in Information Technology.
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- Earn while you learn with fully funded training and no HECS debt.
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- Receive ongoing mentoring, support, and workplace-based training throughout your traineeship.
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- Build a strong foundation for a rewarding long-term career with genuine progression opportunities.
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- Be part of a growing and in-demand industry with diverse career pathways.
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No previous IT work experience required. Just bring your enthusiasm, willingness to learn, and passion for technology.

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Your application will include the following questions:

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- Which of the following statements best describes your right to work in Australia?
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- Do you have a current Police Check (National Police Certificate) for employment?
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📌 IT Traineeship - Service Desk Analyst (Victoria)
🏢 NECA Education and Careers
📍 Victoria