Job Description

Proudly owned and operated in Australia and Current Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We're not just in the neighbourhood, we're part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and "too easy" service. Whether it's for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

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EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges,Atura,LyLo, Independent CollectionandAustralia's most lovedyear roundalpine resort,Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Onceyou'rein,there'sno limits on where your career could take you.

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Key Responsibilities:

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- Manage all incoming reservations via phone, email, and online channels
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- Process bookings, cancellations, and amendments accurately and efficiently
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- Communicate guest special requests
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- Assist in resolving guest enquiries and concerns in a professional and timely manner
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- Maintain up-to-date knowledge of room types, rates, and promotions, identifying upselling opportunities
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- Support Reservations and Front Desk operations as required
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Skills & Experience:

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- Previous experience in reservations, reception, or a customer-facing hospitality role
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- Strong communication, organisational, and problem-solving skills
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- High standard of personal presentation and professionalism
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- Ability to work collaboratively within a team-focused environment
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- Experience with Opera Cloud or similar property management systems (highly regarded)
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- Availability to work a part-time roster, including weekends and public holidays
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How You Work

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- Daymaker ethos — no one's too big for the small things.
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Perks from Day One

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As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

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- 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
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- $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
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- Seasonal perks at Thredbo.
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- Rapid career growth across our hotel & entertainment network.
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- Paid parental leave; community & volunteering opportunities.
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📌 Reservations Agent - Rydges Esplanade Cairns (Cairns Regional)
🏢 Rydges Hotels and Resorts
📍 Cairns Regional