Service Desk Coordinator: IT MSP Ops & Scheduling (Melbourne)

Service Desk Coordinator: IT MSP Ops & Scheduling (Melbourne)

29 Sep
|
T4B
|
Melbourne

29 Sep

T4B

Melbourne

T4B is seeking a Service Desk Coordinator in Melbourne to run the service desk, ensure SLAs are met, and keep clients happy. You’ll work closely with the Tech Team Manager and CEO, coordinating ticket flows, scheduling, and client communications to prevent issues from falling through the cracks.

You’ll triage and dispatch tickets in ConnectWise, monitor SLA performance, manage the technical team's schedule including onsite visits and projects, and maintain accurate documentation in IT Glue.

#J-18808-Ljbffr

📌 Service Desk Coordinator: IT MSP Ops & Scheduling (Melbourne)
🏢 T4B
📍 Melbourne

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