SaaS Support Team Lead — SLA & Knowledge Coach (New South Wales)

SaaS Support Team Lead — SLA & Knowledge Coach (New South Wales)

29 Sep
|
Janison
|
New South Wales

29 Sep

Janison

New South Wales

Janison is seeking an Application Support Team Leader in Sydney to drive exceptional customer support and ensure queries are resolved within SLA. You will oversee the Support team, triage issues, and escalate where necessary, while maintaining deep knowledge of Janison products.

You will lead training, coaching, and performance reviews, manage in office staff and collaborate with Level 3 teams to resolve complex incidents, with a focus on client satisfaction and service excellence.

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📌 SaaS Support Team Lead — SLA & Knowledge Coach (New South Wales)
🏢 Janison
📍 New South Wales

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