Job Description

Arena Hotel at Chullora NSW is looking for a front office manager who thrives in a dynamic workplace, leads by example, and takes pride in delivering genuine hospitality. Flexibility is essential, as the role includes AM and PM shifts, including weekends and public holidays.

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Key Responsibilities

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- Oversee daily hotel operations as the Front Office Manager on Duty
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- Stay calm under pressure, handle challenging situations professionally, and maintain strong attention to detail
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- Transform guest concerns into positive outcomes and lasting impressions
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- Maintain a friendly, enthusiastic, and professional presence at all times
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- Proactively identify opportunities to elevate the guest experience and support a hands‐on service culture
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- Undertake full responsibility for roster and payroll of the front office staff
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- Undertake full responsibility for managing operating expenses and purchasing for the department
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- Set Front Office budget, monitor profit & loss and cash handling throughout the year.
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- Responds to reviews on all platforms Google Reviews and OTA platforms.
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- Work closely with the housekeeping department to improve guest services.
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Experience, Skills & Qualifications

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- Previous Front Office leadership experience (a minimum of 3 years) is required
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- Hotel-based Front Office leadership experience is essential for this role
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- Strong understanding of Front Office operations, standards, and procedures
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- Proficiency with Microsoft Office, RMS, RoomMaster, SiteMinder
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- Full availability across weekdays, weekends, and public holidays
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- Excellent time management, organisational skills, and attention to detail
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- Outstanding personal presentation and communication skills
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- Natural ability to build rapport with guests, contractors and team members
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- A proactive, hands‐on leadership style
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- Must possess full work rights in Australia
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📌 Front Office Manager At Arena Hotel Chullora (New South Wales)
🏢 Arena Hotel
📍 New South Wales