Job Description

The L2 Support Engineer is an experienced IT professional focused on delivering support services & project work to CorpCloud's client base via phone, email and face to face in office.

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They leverage a broad skill set and aptitude for technology to resolve client support incidents, escalating where required, participate in project work and coach & mentor other team members.

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Exemplify the Ultimate Team Player – Humble, Hungry, Smart

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A confident communicator - written and verbal

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Ability to engage with people from a wide variety of backgrounds, businesses and levels

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Able to work independently and within a team

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Ability to coach and mentor other team members

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Hold mid-advanced level qualifications or industry certifications (e.g. Microsoft/Cisco/Cert IV)

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At least two years experience in an IT support role

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Must hold a valid driver's license and have a reliable vehicle.'

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Comfortable with travel and working from customer sites.

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Essential Technical Skills

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Microsoft 365 & SharePoint / OneDrive / Teams administration, licencing and troubleshooting

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Sound understanding of Windows Server technologies equivalent to Microsoft intermediate level certifications

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Experience with Windows desktop operating systems (10,11) equivalent to MS MD-101 Managing Modern Desktops

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Experience with on-premise/cloud hybrid environments

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Sound understanding of networking technologies including routing & switching

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Experience with network security (Antivirus/Anti-malware, Firewalls, VPN, Proxy etc)

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Sound understanding of server and desktop hardware

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Desirable Technical Skills

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Understanding of cloud solutions – AWS/Azure preferably with certifications

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Implement and manage VMWare/Hyper-V

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Experience with hosted IP Telephony

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Experience with backup and disaster recovery platforms

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Understanding of Server hardware components

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Cloud formation via console and automated techniques

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PowerShell scripting and automation

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Understanding of managed services & support ticketing software such as Connectwise PSA.

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Your application will include the following questions:

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- Do you have customer service experience?
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- Which of the following statements best describes your right to work in Australia?
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- How many years' experience do you have as a Level Two Support Engineer?
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- Do you have a current Police Check (National Police Certificate) for employment?
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- Do you have a current Australian driver's licence?
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- Do you own or have regular access to a car?
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📌 Level 2 Support Engineer (Perth)
🏢 CorpCloud
📍 Perth