Job Description

Introduction

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Who we are

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CLLIX Apartments and Hotels is an Australian hospitality provider that manages over 8,500 self-contained, contemporary apartments across more than 52 properties in Brisbane, the Gold Coast, the Sunshine Coast, Melbourne, and Adelaide, with continued growth planned across Australia and beyond.

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Bringing Australian hospitality to the world, CLLIX delivers stylish city and coastal stays through a seamless, tech-enabled experience, all with the CLLIX of a button. We bridge the gap between traditional apartments and hotels, offering the comfort and space of self-contained accommodation combined with professional hotel management and service excellence. Our priority is to ensure every guest, resident, investor, and stakeholder receives a positive and memorable experience.

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We are proud to be an Equal Opportunity Employer, welcoming people with disability including mental health conditions, individuals from diverse cultural and linguistic backgrounds, members of the LGBTQIA+ community, veterans, carers, and Indigenous Australians to our team. When you join CLLIX Apartments and Hotels, we value your unique contribution and the perspective you bring to shaping tomorrow’s seamless hospitality experiences.

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Description n
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About the Role: n

As our Night Auditor, you will be responsible for:

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- Providing professional and friendly service to guests throughout the overnight shift.
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- Managing check-ins, check-outs, reservations and guest enquiries.
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- Completing end-of-day financial processing and Night Audit in RMS.
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- Reconciling room revenue, payments, adjustments, refunds,



EFTPOS and credit card transactions.
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- Identifying discrepancies and preparing daily audit and reconciliation reports for management.
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- Supporting management with finance-related projects, including revenue checks, data entry, invoice coding, financial summaries and internal audit/compliance activities.
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- Monitoring lobby and building access and responding appropriately to after-hours guest issues or incidents.
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- Conducting routine floor checks and monitoring alarms, fire panels and other building systems.
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- Working closely with onsite security and escalating security, maintenance or safety concerns as required.
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- Preparing explicit handovers for Front Office, Housekeeping, Maintenance and management.
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- Providing other operational support as required by the Front Office Manager or Hotel Operations Manager.
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Skills And Experiences n
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About You: n

To succeed in this role, you will ideally bring:

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- Previous experience in hotel Front Office, Night Audit or a similar hospitality role.
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- Strong numerical skills and attention to detail, particularly when completing financial reconciliations.
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- Confidence working independently during overnight operations.
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- A professional, calm and guest-focused approach.
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- Good communication, problem-solving and incident-management skills.
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- Solid organisational skills and the ability to prepare accurate reports and handovers.
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- Experience using RMS or a similar hotel property management system would be highly regarded.
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- The ability to work overnight shifts, particularly Friday and Saturday nights , with flexibility based on operational requirements.
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📌 Night Auditor/ Guest Service Agent - Brisbane Skytower (Queensland)
🏢 SONG People & Culture
📍 Queensland