TMT Education is a boutique RTO in makeup, hair and media. This is an onsite Enrolment Officer role focused on filling classes and keeping every enrolment audit-ready. This is not a sales-only job and not a back-office records job. You will speak with prospective students every day, convert suitable applicants, and refuse incomplete or ineligible files.
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Key responsibilities
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Respond to enquiries by phone, email and in person, and convert suitable applicants into enrolments.
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Run a straightforward pipeline from first contact to commencement — follow up, do not let warm leads go cold.
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Explain courses, dates, fees and funding honestly, and book a suitable start.
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Check course suitability and funding eligibility before an offer is issued.
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Build a complete student file (identity, USI, eligibility evidence, signatures, letter of offer, training plan).
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Keep the student management system accurate so records match what actually happened.
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Liaise with trainers on who is enrolled, who is starting, and who is not ready.
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Assist with LMS users setup, course materials and completion records.
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Check trainer fortnightly invoice claims against LMS completion and the delivery checklist, and coordinate corrections.
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Support quarterly internal audit, annual external audit and assessment validation with files that are already complete.
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Provide ongoing Administration and Welfare support to enrolled students.
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About you
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Confident on the phone and in person — students feel looked after, not processed.
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Organised and exact with records. You notice missing documents and fix them before they become an audit problem.
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Comfortable saying no: keep the relationship and give a clear list of expectations and a deadline.
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Previous administration or customer service experience; RTO, education or admissions experience is a strong plus.
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Familiarity with ASQA standards and government funding rules is highly desirable (or you can learn them properly and apply them).
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Competent in Microsoft Office and a student management system / LMS.
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Able to work independently in a small team without a large enrolment department around you.
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Minimum two years' relevant administration or customer service experience.
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Current driver's licence.
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Employee Working with Children Check.
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Australian Federal Police Check.
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About us
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TMT Education is a boutique RTO in makeup, hair and media.