About the Role

Our client is seeking a diligent and organized E-commerce Operations Specialist to join their team in Queenstown . This role is critical for ensuring the smooth and efficient day-to-day operations of their online store, from inventory management and order fulfillment to customer service support. You will play a key part in optimizing operational workflows, resolving logistical challenges, and contributing to a seamless customer experience. This position requires a hands‑on approach and a keen eye for detail to maintain high standards of service and efficiency within their e-commerce business.

Key Responsibilities

- Oversee daily e-commerce operations, including order processing, inventory management, and shipping logistics.
- Coordinate with third‑party logistics providers to ensure timely and accurate order fulfillment.
- Monitor inventory levels and work with suppliers to maintain adequate stock.
- Handle customer inquiries and resolve issues related to orders, shipping, and product information.




- Identify opportunities for process improvement to enhance operational efficiency and reduce costs.
- Ensure compliance with company policies and industry standards in all operational activities.

Requirements

- 1-3 years of experience in e-commerce operations, logistics, or a related field.
- Strong understanding of order fulfillment processes, inventory management, and shipping procedures.
- Proficiency in using e-commerce platforms and order management systems.
- Excellent organizational and problem‑solving skills.
- Strong communication and interpersonal abilities to coordinate with internal teams and external partners.
- Attention to detail and a commitment to accuracy in all tasks.

Benefits

- Competitive annual salary and potential for overtime pay.
- Opportunity to contribute to the operational success of a growing e-commerce business.
- Comprehensive health and wellness advantages package.
- Paid time off and company holidays.
- A stable and supportive work environment in Queenstown .

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📌 E-commerce Operations Specialist (Newlands)
🏢 Placements24
📍 Newlands