Job Title: Casual Weighbridge Customer Service Officer

Location: New South Wales, Epping

Employment Type: Casual, Permanent, Full-Time, Part-Time, Flexible

Hours: 7.8 hours per week (casual shift), Monday to Friday 3pm–8:30pm, Saturday and Sunday 8:30am–6pm, week‑ending flex (Sunday to Wednesday or Wednesday to Saturday)

Salary: $60,400 per annum (Full‑Time) + Superannuation | $32.59–$39.92 per hour (Casual) + 12% superannuation | Weekly $480 (full‑time) | $1080 (for weekend penalty rates)

Benefits & Perks:

- Halo perks up to 12%
- Flexible working arrangements
- Inclusive and respectful workplace culture
- Substantial diversity, equity, and inclusion initiatives
- Training and professional development opportunities

Key Responsibilities:

- Deliver a welcoming, professional experience at the front desk, by telephone, and in support of programmes and memberships.
- Greet and assist customers as they enter the centre.
- Respond to enquiries (memberships, programmes, bookings).
- Process payments using EFTPOS and POS systems.
- Support membership sales and tours.
- Handle customer feedback and resolve issues.
- Manage phone calls and bookings.
- Complete cash handling and end‑of‑day balancing.
- Keep reception and centre areas clean and organised.
- Work collaboratively with the team.

Required Skills and Experience:

- Minimum 2 years of customer‑service experience.




- Previous B2B customer‑service experience desirable.
- Experience using SAP and intermediate Microsoft Office skills.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a professional and customer‑focused approach.
- Strong listening skills with the ability to understand and interpret customer needs.
- Proven problem‑solving skills and the ability to manage customer concerns diplomatically and effectively.
- Patience and professionalism when dealing with challenging customer situations.
- High attention to detail, particularly in order processing, pricing reviews, documentation, and enquiry resolution.
- Strong multitasking, prioritisation, and time‑management skills.
- Right to work in Australia.

Equity, Diversity, and Inclusion Statement:

We welcome applicants of all genders, ages, religions, abilities, sexual orientations, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples. We are an equal opportunity employer.

Additional Key Details:

- Travel to multiple hubs is expected: Parramatta, Burwood, Chatswood, Epping, and Hurstville.
- Flexibility required for a full shift schedule across weekdays and weekends.
- The role complies with the Miscellaneous Award.
- Applicants must have a valid Working with Children Check or equivalent.

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📌 Casual Weighbridge & Customer Service Officer (Wollongong)
🏢 Careers at Council
📍 Wollongong