Job Description

Gold Class Manager - Event Cinemas Carindale

n

Event Cinemas Carindale - Gold Class Manager

n

About the Role

n

From welcoming guests into the lounge with genuine warmth, to leading a high-performing team delivering exceptional food & beverage service, you'll be responsible for creating memorable moments that keep guests coming back. Every shift is about bringing together luxury cinema, hospitality excellence, and a fun, energetic team culture.

n

You'll lead from the front, coaching your team to deliver outstanding service while ensuring the Gold Class operation runs smoothly, efficiently, and to the highest standards. Whether it's a sold-out blockbuster premiere, an exclusive corporate event, or a date night experience, you'll ensure every guest feels like a VIP.

n

If you're passionate about hospitality, love developing people, and thrive in a fast-paced environment where no two days are the same, we'd love to hear from you.

n

This is a full time position, working across the cinema operating week with a mixture of day and night shifts on a set rotational roster. Some week shifts are required.

n

What You'll Be Responsible For

n

Creating Exceptional Guest Experiences

n

n
- Be the face of Gold Class and ensure every guest receives warm, personalised and memorable service.
n
- Lead the team in delivering a premium cinema and dining experience that consistently exceeds expectations.
n
- Handle guest feedback with professionalism and care, turning challenges into positive outcomes.
n
- Create a welcoming atmosphere where guests feel valued from arrival to departure.
n
- Continually seek opportunities to elevate the Gold Class experience.
n

n

Leading, Coaching & Inspiring the Team

n

n
- Lead by example, fostering a culture of accountability, positivity and teamwork.
n
- Train, coach and develop Gold Class team members to build service confidence and operational excellence.
n




- Recognise and celebrate individual and team achievements.
n
- Support performance conversations and career development pathways in partnership with the leadership team.
n
- Ensure all training, compliance and operational standards are consistently maintained.
n

n

Operational Excellence

n

n
- Oversee the day-to-day operation of the Gold Class lounge, kitchen, bar and service areas.
n
- Ensure presentation standards are always guest-ready and reflective of a premium brand.
n
- Manage opening and closing procedures, equipment checks, audits and operational compliance requirements.
n
- Maintain food safety, hygiene and responsible service standards.
n
- Ensure stock levels, ordering, deliveries and supplier relationships are managed effectively.
n
- Support the successful delivery of events, promotions and special experiences.
n

n

Driving Business Performance

n

n
- Maximise food and beverage sales through exceptional service and product knowledge.
n
- Monitor stock control, wastage, COGS and inventory performance.
n
- Assist in achieving revenue, guest satisfaction and profitability targets.
n
- Analyse operational opportunities and implement improvements that drive results.
n
- Ensure accurate reporting, cash handling and financial processes are followed.
n

n

Community & Brand Engagement

n

n
- Support local marketing initiatives and national campaigns.
n
- Create excitement around new menu items, promotions and Gold Class experiences.
n




- Represent Event Cinemas' values through every guest interaction.
n
- Build strong relationships that contribute to guest loyalty and positive word-of-mouth.
n

n

What We're Looking For

n

We're looking for someone who brings a balance of hospitality expertise, operational know-how and people leadership.

n

You'll likely have:

n

n
- Previous leadership experience in hospitality, food & beverage, cafés, restaurants, hotels or entertainment venues.
n
- A passion for creating exceptional guest experiences.
n
- Strong communication and relationship-building skills.
n
- The ability to stay calm under pressure while leading a busy team.
n
- Excellent organisational and problem-solving abilities.
n
- Sound commercial awareness and attention to detail.
n
- RSA certification and First Aid certification (or willingness to obtain).
n
- A positive attitude, strong work ethic and a genuine love of people.
n

n

Why You'll Love This Role

n

At Gold Class, we don't just sell movie tickets. We create occasions.

n

This role offers the opportunity to:

n

n
- Lead a passionate and energetic team.
n
- Develop your hospitality and leadership career within one of Australia's leading entertainment brands.
n
- Create memorable experiences for thousands of guests each year.
n
- Be part of exciting events, premieres and special activations.
n
- Bring your personality to work every day while making a genuine impact on both guests and team members.
n

n

The Gold Class Manager Difference

n

The best Gold Class Managers are natural hosts. They're equally comfortable pouring a glass of wine, coaching a team member, resolving a guest concern, managing stock, or jumping into service during a busy Friday night rush.

n

They don't just manage operations. They create experiences. If this sounds like you, we would love to hear from you!

📌 Gold Class Manager - Event Cinemas Carindale (Queensland)
🏢 Event Cinemas
📍 Queensland