The L2 Support Engineer is an experienced IT qualified focused on delivering support services & project work to CorpCloud’s client base via phone, email and face to face on-site.

They leverage a broad skill set and aptitude for technology to resolve client support incidents, escalating where required, participate in project work and coach & mentor other team members.

Exemplify the Ultimate Team Player – Humble, Hungry, Smart

A confident communicator - written and verbal

Ability to engage with people from a wide variety of backgrounds, businesses and levels

Able to work independently and within a team

Ability to coach and mentor other team members

Hold mid-advanced level qualifications or industry certifications (e.g. Microsoft/Cisco/Cert IV)

At least two years experience in an IT support role

Must hold a valid driver's license and have a reliable vehicle.'

Comfortable with travel and working from customer sites.

Essential Technical Skills

Microsoft 365 & SharePoint / OneDrive / Teams administration, licencing and troubleshooting

Sound understanding of Windows Server technologies equivalent to Microsoft intermediate level certifications

Experience with Windows desktop operating systems (10,11) equivalent to MS MD-101 Managing Modern Desktops





Experience with on-premise/cloud hybrid environments

Sound understanding of networking technologies including routing & switching

Experience with network security (Antivirus/Anti-malware, Firewalls, VPN, Proxy etc)

Sound understanding of server and desktop hardware

Desirable Technical Skills

Understanding of cloud solutions – AWS/Azure preferably with certifications

Implement and manage VMWare/Hyper-V

Experience with hosted IP Telephony

Experience with backup and disaster recovery platforms

Understanding of Server hardware components

Cloud formation via console and automated techniques

PowerShell scripting and automation

Understanding of managed services & support ticketing software such as Connectwise PSA.

Your application will include the following questions:

- Do you have customer service experience?
- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as a Level Two Support Engineer?
- Do you have a current Police Check (National Police Certificate) for employment?
- Do you have a current Australian driver's licence?
- Do you own or have regular access to a car?

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📌 Level 2 Support Engineer (Perth)
🏢 CorpCloud
📍 Perth